Lisa Simpson
Zephyrhills,USA
Summary
Grow my career with Geico with becoming a Supervisor so I can create a fun, positive and supportive environment by connecting with each agent, where I can motivate them, move any metric through strong and effective coaching and develop all agents through guidance to get them where they want to go within GEICO.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Auto Service
GEICO
06.2021 - Current
- Responsible for assisting customers with policy changes or corrections
- Continuing my knowledge of Auto Insurance rules and regulations
- Improved my ability to communicate effectively
- Improved my ability to Communicate with management
- Achieved Chairmans Club my first year out of Orientation 2022
- Constantly working to improve my stats and improve my skills
Customer Experience Coordinator
TJ Maxx
11.2019 - 10.2022
- Ensure the customer experience in the store at 100%
- Resolve customer issues or complaints
- Train and coach Cashiers
- Manage returns and damages
- Provide backup to Management
- Help reduce Shrink
- Work closely with fellow Coordinators to ensure the store runs smoothly
- Coordinators managed the schedules, lunches and breaks for the entire store
CSR and Inside Sales
Tredit Tire & wheel
01.2015 - 04.2020
- Manage the front lobby for walk in customers and Vendors
- Manage incoming and route appropriately
- Outbound calls to customers for scheduled deliveries and orders
- Data entry of verbal and written orders
- Manage daily deposits and credit card payments
- Work closely with other Tredit locations regarding inventory and product needed at our location for customers
- Maintain knowledge on Product and Inventory as well as product warranties
- Maintain good business relationships with customers and vendors
HR Master Data
Coca Cola Refreshments
06.2007 - 04.2014
- Work within a Team in managing Employee records thru the US and Canada
- Work closely with Payroll in correcting any payroll errors for employees
- Work within Coca Cola with HR and Employee Relations regarding employee records
- Maintain Confidentiality at all times
- Learn to work as a Team and achieve team goals together and encourage each other
Education
High School -
King High School
Tampa, Florida06-1984
Skills
- Intermediate skills with Microsoft Word, Excel, Outlook
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft Office Suite
- Administrative support
- Documentation
- Team development
- De-escalation techniques
- Assertiveness
Timeline
Auto Service
GEICO
06.2021 - Current
Customer Experience Coordinator
TJ Maxx
11.2019 - 10.2022
CSR and Inside Sales
Tredit Tire & wheel
01.2015 - 04.2020
HR Master Data
Coca Cola Refreshments
06.2007 - 04.2014
High School -
King High School