Lisa Smart
St. Clair Shores,MI
Summary
Dedicated restaurant manager with 13 years experience in team leadership, 20 years in food service industry. Skilled in sales, management, and customer service in fast-paced settings.
Overview
15
15
years of professional experience
Work History
General Manager
Bath City Bistro
Mt. Clemens, MI
11.2024 - Current
- Directed daily operations to ensure efficient service and optimal guest satisfaction.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Managed administrative logistics of events planning, event booking, and event promotions.
Registrar/Admissions Representative
Corewell Hospital
Royal Oak, MI
03.2024 - 12.2024
- Coordinated insurance verifications and eligibility checks, enhancing patient experience and reducing processing delays.
- Supported hospital revenue cycle management efforts through timely completion of all requisite financial paperwork during the registration process.
- Increased efficiency in the admissions process by collaborating with multidisciplinary teams such as nursing, billing, and medical records staff.
- Demonstrated strong problem-solving abilities by addressing complex registration-related issues or discrepancies and resolving them promptly.
FOH Manager
Hamlin Pub
Rochester Hills, MI
12.2023 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Implemented efficient workflow processes to enhance team productivity and guest experiences.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed inventory control, reducing waste while maintaining stock levels for smooth operations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Dining Services Manager
Town Village Of Sterling Heights
Sterling Heights, MI
01.2023 - 11.2023
- Responsible for efficient operation of dining room and kitchen during hours of operation. Supervising server associates, assuring clean, pleasant atmosphere. Well providing superior service to residents, associates and guests.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen and server stations cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed monthly room service and carry out charges.
Bartender/Server
Mumma Maria's House
Detroit, MI
01.2022 - 07.2022
- Manage daily operations, dining room, online reservations, and seating arrangements for restaurant and patio.
- Receive and submit customer orders to kitchen. Review customer orders for accuracy to ensure everything is prepared as requested.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Supervised employees and oversaw quality compliance with company standards for food and services.
FOH Manager/Bartender
Gilbert's Lodge
St. Clair Shores, MI
10.2011 - 01.2022
- In fast paced, high-volume environment, providing prompt and accurate customer service to bar and restaurant . Serving beverages, food and lottery services.
- Performed opening and closing duties including sales reports, balancing and preparing cash drawers, and inventory.
- Oversee employees in front and back of house. Ensure compliance with company policies, regulations and food safety guidelines.
- Coordinate private parties, business meetings and formal engagements.
Bartender
Telly's Place
Grosse Pointe Woods, MI
06.2018 - 01.2021
- Operating efficiently in high-volume setting. Serving bar and restaurant patrons food, beverages, and lottery.
- Opening and closing procedures as assigned by supervisor/Manager.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Reservations Manager/ FOH Manager
Fishbone's
St. Clair Shores, MI
01.2016 - 06.2018
- Direct report to restaurants General Manager. Assist in banking, payroll, labor reports, inventory, daily office opening and closing procedures.
- Manage front of house staff up to 50 people. In areas including but not limited to hiring, training and scheduling.
- Direct booking and execution of all events, contracts, catering and reservations for restaurant. Coordinate with chef and event staff to ensure that guests needs and requests are met.
- Handling of documents for corporate office. New hire and current staff documents, insurance, company handbooks.
Education
CNA License -
American Red Cross
Detroit06-2010
General Studies
Macomb Community College
Warren, MI06-2006
Skills
- Leadership and team building
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
Timeline
General Manager
Bath City Bistro
11.2024 - Current
Registrar/Admissions Representative
Corewell Hospital
03.2024 - 12.2024
FOH Manager
Hamlin Pub
12.2023 - 04.2024
Dining Services Manager
Town Village Of Sterling Heights
01.2023 - 11.2023
Bartender/Server
Mumma Maria's House
01.2022 - 07.2022
Bartender
Telly's Place
06.2018 - 01.2021
Reservations Manager/ FOH Manager
Fishbone's
01.2016 - 06.2018
FOH Manager/Bartender
Gilbert's Lodge
10.2011 - 01.2022
CNA License -
American Red Cross
General Studies
Macomb Community College