Lisa Smedley
Flushing,MI
Summary
Dynamic professional with extensive experience in retail and hospitality, notably as Gift Shop Supervisor at Bavarian Inn Lodge. Proven expertise in inventory control and team leadership, driving sales growth through effective merchandising and marketing strategies. Adept at fostering a collaborative environment while ensuring operational excellence and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Gift Shop Supervisor
Bavarian Inn Lodge
Frankenmuth, USA
04.2024 - Current
- Oversees the operations of the Gift Shops and Treasure Haus.
- Supervised daily operations of gift shop, ensuring smooth service and high customer satisfaction. Oversee gift shop within hospitality environment.
- Supervised staff, trained employees, and documented performance evaluations for clerks.
- Placed and managed orders for game prizes at Treasure Haus, set up displays, promoted ticket redemptions, and achieved quarterly increases.
- Managed inventory levels and restocked merchandise.
- Coordinates with vendors for product selection and pricing strategies.
- Monitors and encourages completion of personal and department goals and marketing strategies.
- I also handle essential administrative tasks, making sure company and department policies are followed while keeping expenses in check to ensure profitability.
Owner/Operator
Hidden Talents Acre
Flushing, USA
08.2013 - Current
- We are a family farm specializing in lamb, chickens and fresh grown fruit and vegetables.
- Established innovative sales strategies for homegrown and handmade items, enhancing community engagement.
- Developed business plan and budget to enhance profitability and operational efficiency.
- Implemented best practices for crop rotation and soil health management, improving sustainability.
Administrative Coordinator
Big Dog Boxing Club
Port Huron, USA
01.2006 - Current
- Launched free boxing program in south end Port Huron, relocating to Flushing area to expand reach.
- Trained professional boxing athletes in the Flushing area.
- Oversaw member enrollment processes to ensure accurate record-keeping and compliance.
- Utilized boxing to promote life skills and positive choices among participants over several years.
- Planned and executed numerous fundraising events to support athletes and program initiatives.
- We have worked with thousands of youths and young adults.
Up Front Manager
Bush's Home of Kelly Joys
Lexington, USA
05.2018 - 03.2021
- Supervised daily operations and staff performance at Bush's Home of Kelly Joys.
- Supervised cashiers while training on cash handling procedures, reinforcing operational accuracy.
- Coordinated curbside pickup services, increasing customer convenience and supporting sales growth.
- Ensured clean, organized work environment for staff and customers, enhancing overall experience.
- Maintained cleanliness according to health department standards to ensure safety.
- Performed kitchen preparation tasks and assisted with catering services.
- Provided customer service for seating and checking out guests.
- Displayed and packaged desserts for customer sales.
- Supported the hiring process by interviewing candidates for open positions.
Manager
PRESIDENT TUXEDO
Shelby Twp, USA
03.2000 - 08.2007
- Oversaw daily operations of tuxedo rental and sales departments.
- Implemented marketing strategies to enhance brand visibility and customer engagement.
- Developed innovative marketing strategies to attract new customers. to increase revenue and meet our sales goals.
- Trained staff on formal wear business operations to enhance service delivery.
- Developed training programs for new employees in customer service techniques.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings to discuss team goals, updates, and feedback sessions.
- Monitored staff performance and addressed issues.
- Created detail-oriented environment to ensure each formal event met customer expectations.
Education
Some College - General Studies
Port Huron High School
Port Huron, MI06-1992
Skills
- Inventory Control
- Purchasing strategy
- Pricing strategy
- Merchandising
- Sales
- Sales transactions
- Customer service
- Office management
- Administrative Experience
- Budgeting
- Team leadership
- Staff management expertise
- Organizational Skills
- POS
- Restaurant Management
- Communication skills
Timeline
Gift Shop Supervisor
Bavarian Inn Lodge
04.2024 - Current
Up Front Manager
Bush's Home of Kelly Joys
05.2018 - 03.2021
Owner/Operator
Hidden Talents Acre
08.2013 - Current
Administrative Coordinator
Big Dog Boxing Club
01.2006 - Current
Manager
PRESIDENT TUXEDO
03.2000 - 08.2007
Some College - General Studies
Port Huron High School