SCILLA SMITH
Cincinnati,Ohio
Summary
History of being a progressive effective Leader and problem-solver with a multitude of skills in areas of operations, human resources, and customer service, seeking to apply expertise within Cincinnati Children's to maximize brand awareness.
Overview
27
27
years of professional experience
Work History
Gift Shop Supervisor
Cincinnati Children's Hospital Medical Center
Cincinnati, OH
06.2024 - Current
- Supervised daily operations of gift shop, ensuring optimal inventory management and customer service.
- Trained and mentored staff on sales techniques and product knowledge to enhance service quality.
- Implemented new merchandising strategies, increasing product visibility and customer engagement.
- Developed training materials to improve onboarding process for new employees in gift shop operations.
- Introduced staff to activities outside the Gift Shop
- Successfully drove new product lines to increase annual profits. The Gift Shop has given back $1 million to the hospital the last three years.
Gift Shop Coordinator
Cincinnati Children's Hospital Medical Center
Cincinnati,OH
11.2021 - 06.2024
- Supervise daily operations ensuring exceptional customer service and product availability.
- Trained and mentored staff on sales techniques.
- Resolved customer inquiries and complaints with professionalism, enhancing overall satisfaction rates.
- Provided leadership during peak seasons, managing staff schedules effectively to ensure adequate coverage during busy periods.
Operations Manager
Marshalls TJX Companies
Cincinnati, OH
03.2020 - 03.2021
- Accelerated efficiency of operations by controlling budgets, overseeing customer issues and compliments, managing processes, and driving meetings.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Training and development, Payroll budget, and scheduling. Keeping budget inline to its relation to business needs.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
Manager of Customer Experience and HR
JCPenney
Cincinnati, OH
04.2014 - 03.2020
- Customer Service and Sales- Established and held team responsible for outstanding customer service, Drives planning and execution of sales events and company sales programs
- General Operations- Supports Omnichannel initiatives by driving store processes, cash office procedures, safety plans, software updates, inside and outside maintenance of building, and DTF processes
- Hiring/ Payroll Budgets and Scheduling
- Community Ambassador
- Developed merchandising plans that enhanced product visibility and drove customer engagement.
ASSISTANT BRANCH MANAGER
US BANK
Cincinnati, OH
10.2012 - 03.2014
- Manage all branch operations, sales, and employee development -Review Loans & Product Sales Results Tracking - Manage compliance to procedures and policies set to company and federal regulations
- Built rapport with 5 or more Small Business account holders and participated in community involvement
REGIONAL STORE CO-MANAGER
WAL-MART
Cincinnati, OH
10.1999 - 08.2012
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Promoted professional growth and facilitated talent development of associates and exempt members of management
- Inventory
- Hiring
- Food & Store Safety Expert
- Community Liaison
Education
HIGH SCHOOL DIPLOMA -
LaSALLE HIGH SCHOOL
South Bend, IN1993
Skills
- Business Growth Strategies
- Inclusive Experiences
- Operations & Budgeting
- Customer Experience
- Inventory Control
- Safety Expert
- Building Community Relations
- Hiring & Recruitment
- Employee Development/Training
Accomplishments
- 2024 MLK Humanitarian Award
- 2025 CCHMC Donor Wall Inductee
- Co-Chair- African American Professional Advisory Council (ERG)
- Connect News Employee Spotlight: Why I Give
- Volunteer Ambassador
- Change Ambassador
- ERG Ambassador
Timeline
Gift Shop Supervisor
Cincinnati Children's Hospital Medical Center
06.2024 - Current
Gift Shop Coordinator
Cincinnati Children's Hospital Medical Center
11.2021 - 06.2024
Operations Manager
Marshalls TJX Companies
03.2020 - 03.2021
Manager of Customer Experience and HR
JCPenney
04.2014 - 03.2020
ASSISTANT BRANCH MANAGER
US BANK
10.2012 - 03.2014
REGIONAL STORE CO-MANAGER
WAL-MART
10.1999 - 08.2012
HIGH SCHOOL DIPLOMA -
LaSALLE HIGH SCHOOL