Lisa Smith

Work History

Bayou Bar and Grill

05.2016 - Current

Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
Trained new staff on restaurant operations and policies to strengthen performance.
Stayed up-to-date on menu changes to help customers make food choices.
Trained staff members on use of POS system.
Supervised server staff and simultaneously served personal section of tables.
Managed food resources, memorized orders, and coordinated customer service.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Increased sales per customer by listening actively and recommending relevant menu items.
Kept register accurate through correct billing, payment processing, and cash management practices.
Cultivated warm relationships with regular customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Oversaw daily operations of service team, delegated tasks, and trained new staff.

Pancake Shop

05.2014 - 05.2016

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Served food and beverages promptly with focused attention to customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Miss Polly's

03.2004 - 08.2014

Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Trained new staff on restaurant operations and policies to strengthen performance.
Trained staff members on use of POS system.
Supervised server staff and simultaneously served personal section of tables.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Kept register accurate through correct billing, payment processing, and cash management practices.
Cultivated warm relationships with regular customers.
Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Conducted meetings with management to discus operational issues and develop ways to improve services.
Observed servers to provide feedback and coaching in areas requiring improvement.
Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.