Megon Smith
Big Sandy Housing Authority
Lindale,TX
21
years of professional experience
Detail-oriented administrative assistant with experience supporting front-desk operations, scheduling, and resident communications. Skilled in customer service, verbal communication, and maintaining organized files and databases. Trusted to handle sensitive information and keep records accurate.
Adaptable professional with a background in customer service, office administration, and library management. Recognized for strong communication, research, and problem-solving skills, along with accurate data entry and account reconciliation. Ready to support efficient, organized business operations.
Work History
Administrative Assistant
3 Years 7 Months- Prepared correspondence, reports, and forms while maintaining accurate records and filing systems.
- Coordinated scheduling for staff meetings, appointments, and resident-related interactions.
- Managed front-desk communications, routing calls and visitors with professionalism and prompt follow-up.
- Processed data entry and updated housing records with strong attention to detail.
- Assisted residents with applications, documents, and general office inquiries.
- Organized confidential files and safeguarded sensitive tenant and agency information.
- Supported office operations by ordering supplies and maintaining organized workspaces.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reconciled vendor statements and investigated unpaid balances to maintain account accuracy.
- Managed high-volume accounts payable transactions, ensuring accurate entry and timely payments.
Phone Inbound Customer Service
3 Years 1 Month- Resolved inbound customer inquiries, delivering accurate policy, billing, and account support.
- Escalated complex issues to appropriate departments while maintaining customer satisfaction.
- Documented call details, case updates, and resolutions in CRM systems.
- Processed orders, returns, and service requests with attention to accuracy.
- Explained products, services, and procedures using clear, professional phone communication.
- Adhered to call scripts, quality standards, and compliance requirements.
- Mentored newer representatives on communication techniques and system navigation.
- Improved call handling efficiency by refining workflows and response procedures.
- Supported sales efforts through cross-selling of additional products or services based on customer needs identified during calls where appropriate opportunities presented themselves.
- Improved customer satisfaction by consistently resolving issues in a timely and professional manner.
- Mitigated potential complaints escalating further up the chain of command through proactive problem-solving techniques utilized during conversations.
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
- Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
- Continuously improved product knowledge by participating in ongoing training sessions and staying informed about the latest updates or changes in company offerings.
- Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
- Provided personalized support to customers, demonstrating empathy and understanding of their needs or concerns.
- Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
- Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Promoted customer retention by providing exceptional service experiences that encouraged repeat business and positive word-of-mouth referrals.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Cashier
3 Years 3 Months- Resolved customer questions and checkout issues with professionalism and prompt service.
- Processed customer transactions accurately using point-of-sale systems and cash handling procedures.
- Balanced cash drawers and verified payments to maintain register accuracy.
- Supported front-end operations by maintaining organized, efficient checkout lanes.
Library Manager
5 Years 6 Months- Directed library operations, ensuring accurate cataloging, circulation, and resource access for staff.
- Managed acquisitions and serials workflows, maintaining current technical and reference collections.
- Implemented library policies and procedures, improving consistency across daily service delivery.
- Coordinated research support requests, delivering timely information for engineering and business needs.
- Supervised library staff, assigning priorities and reinforcing service standards.
- Maintained database records and electronic resources, supporting efficient document retrieval.
- Evaluated collection usage and vendor performance, guiding informed resource decisions.
- Streamlined archival and filing processes, preserving records and improving information accessibility.
- Maintained an up-to-date collection by regularly evaluating materials based on relevance, age, and condition.
- Developed strategic plans for library growth, aligning with community needs and organizational goals.
Education
RDA - Dental Assisting
- Honoree of Sigma Cumlad
- 4.0 GPA
- Specialized in Dental X-Ray
Skills
Customer service
Data entry
Computer skills
Office administration
Microsoft Excel
Microsoft Word
Admin support
Filing
Customer relations
Client relations
File management
IT skills
Critical thinking
Documentation and recordkeeping
Verbal communication
Spreadsheets
Multi-line phone systems
Resourceful
Recordkeeping
Technology integration
Financial tracking
Expense management
Budget assistance
Timeline
Administrative Assistant
Big Sandy Housing Authority
06.2022 - 01.2026Read More
Phone Inbound Customer Service
SFG LLC
06.2018 - 07.2021Read More
Customer Service Cashier
Walmart
03.2015 - 06.2018Read More
Library Manager
ATI
03.2005 - 09.2010Read More
ATI
RDA from Dental Assisting
Read More