Lisa Song
Northridge,CA
Summary
I started my professional career as an accountant but slowly realized that I enjoyed more customer service driven positions. I transitioned to driving for Lyft and making deliveries for Doordash while continuing to strive to provide excellent customer service for my customers. I am avidly seeking a flight attendant position because I would love to gain more customer service skills and also enjoy traveling.
Overview
6
6
years of professional experience
Work History
Driver
Doordash
Los Angeles, CA
01.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with various restaurants and vendors to ensure the correct items were prepared for customers
- Worked with customer service agents to resolve any issues with customers orders or the app
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Driver
Lyft
Los Angeles, CA
01.2018 - Current
- Provided rides to passengers to both their pick-up and drop off destinations while ensuring safety and friendly customer service throughout the ride
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA07.2007
Skills
- Customer Service including delivering meals to customers and giving rides to a diverse group of passengers
- Passenger Assistance including answering passenger inquiries about their location and destination
- Route Determination while driving and reaching a passenger's pick up location or drop off destination
- Regular Vehicle Maintenance and maintaining cleanliness for passengers
- Use of driver apps to get deliveries and rides and working with customer service support agents with conflict resolution or troubleshooting
- Communication with customers, passengers, and customer service agents to ensure safety and reliability of rides and deliveries
Timeline
Driver
Doordash
01.2021 - Current
Driver
Lyft
01.2018 - Current
Bachelor of Arts - Business Administration
California State University, Fullerton
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