Lisa Spomer
Lincoln,NEBRASKA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Business Analyst
NTT DATA Services
12.2018 - Current
- Utilized problem solving skills to help customers keep their policies active and productive.
- Worked effectively in fast-paced environments taking numerous calls and answering emails form client.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects , demonstrating an ability to work collaboratively and effectively analyzing standard operating procedures.
- Self-motivated, with a strong sense of personal responsibility.
Office Worker
Capital Humane Society
04.2009 - 12.2018
- Trained new front office employees on established procedures, customer service skills, and property management systems usage.
- Managed cash transactions accurately, balancing daily reports and maintaining proper financial records for the front office department.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted in the implementation of new front office software to optimize task completion and staff productivity.
- Trained and supervised employees on office policies and procedures.
Education
No Degree - Business Administration
Southeast Community College Area
Lincoln, NEHigh School Diploma -
Boone Central High School
Albion, NE05.1987
Skills
- Microsoft Office Suite
- Data Compiling
- Business Analysis
- Customer Communication
- Customer Needs Assessment
- Quality Assurance
- Team Collaboration
Accomplishments
Recognized annually for my outstanding dedication to Customer Resolution efforts and exceptional productivity and efficiency in the workplace.
Timeline
Customer Business Analyst
NTT DATA Services
12.2018 - Current
Office Worker
Capital Humane Society
04.2009 - 12.2018
No Degree - Business Administration
Southeast Community College Area
High School Diploma -
Boone Central High School