Summary
Overview
Work History
Education
Skills
Certification
Awards
Training
Timeline
Generic

Lisa S Reyes

Fort Wayne,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Physicians Health Plan
01.2023 - 01.2025
  • Answered all incoming phone calls from members and providers
  • Accurately quoted member benefits
  • Resolved all member issues in a timely manner
  • Answered all questions regarding claims, processing, and eligibility
  • Collaborated with coworkers for best member and provider outcome

Pharmacy Technician

Costco Warehouse
01.2021 - 01.2023
  • Provided outstanding customer service
  • Entered, filled and sold all prescriptions
  • Received, stocked and performed inventory
  • Resolved customer issues with insurance and providers

Pharmacy Technician/ER Secretary

Lutheran Hospital
01.2015 - 01.2021
  • Processed all patient medications
  • Fill automated medication stations
  • Prepared compounds & IV infusions
  • Assisted the ER Doctors with clerical duties

Education

High School Diploma -

Wayne High School
Fort Wayne, IN
01.1989

Some College (No Degree) -

University of Alaska Fairbanks
Fairbanks, AK

Skills

  • Customer relationship management
  • Communication skills
  • Data entry accuracy
  • Problem solving
  • Call center service
  • Time management
  • Remote work experience

Certification

Pharmacy Technician License State of Indiana 2009-08-28 – 2026-06-30

Awards

Jefferson Award 2018

Training

Continuous Education Hospital, HIPPA, Insurance, Pharmacy

Timeline

Customer Service Representative

Physicians Health Plan
01.2023 - 01.2025

Pharmacy Technician

Costco Warehouse
01.2021 - 01.2023

Pharmacy Technician/ER Secretary

Lutheran Hospital
01.2015 - 01.2021

High School Diploma -

Wayne High School

Some College (No Degree) -

University of Alaska Fairbanks