Lisa Steele
Winchester,Tennessee
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals. Bringing exceptional problem solving and mathematical skills.
Overview
14
14
years of professional experience
Work History
Medicare Customer Service Representative
Aetna/CVS
05.2022 - 10.2023
- Verified insurance coverage, answered customer inquiries, and initiated billing while providing accurate information regarding Medicare supplement insurance
- Focused on quality while maintaining accurate records of customer interactions
- Experienced being able to achieve daily call center metrics including but not limited to average handle time, adherence, quality scores and meets standards in all categories on a monthly basis.
- Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
Tier 3 Associate
Amazon
Murfreesboro, TN
08.2017 - 06.2021
- Cross trained in multiple departments including sort, pick, and pack Onboarding and training of new hires with audits and retrains if needed Problem solver with ability to use multiple programs at once to correct problem shipments and maintain nearly 100% shipping accuracy Understanding of process workflow and production goals Recognized by AM for flawless execution after being given the opportunity to lead an OB team of 30+ associates from SOS to EOS
Stay at Home Mother/Military Wife
Gap in Employment
11.2013 - 07.2017
Bank Customer Service Representative
Robins Financial Credit Union
Warner Robins, GA
03.2010 - 10.2013
- Responded to customer inquiries, complaints, and comments and determined appropriate action in a high-call volume department
- Completed all financial transactions for customers with accuracy and efficiency
- Worked with and advised customers in opening accounts and performing transactions
- Collect customer information and input data into the system, always ensuring confidentiality
- Assist customers with taking out different types of loans, including personal, auto, home equity, etc
- Meet with new bank customers to explain all the services and features the bank has to offer
Education
AS, Accounting -
Perdue university
01.2017
Skills
- Customer Service
- Call Center (remote & onsite)
- Empathetic
- Time Management
- Active Listening
- Positive Persuasion
- Problem Solving
Timeline
Medicare Customer Service Representative
Aetna/CVS
05.2022 - 10.2023
Tier 3 Associate
Amazon
08.2017 - 06.2021
Stay at Home Mother/Military Wife
Gap in Employment
11.2013 - 07.2017
Bank Customer Service Representative
Robins Financial Credit Union
03.2010 - 10.2013
AS, Accounting -
Perdue university
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