Lisa Stewart
Irmo,SC
Summary
IT Business Analyst with expertise in system requirements gathering, software implementation, and technical support. Ability to enhance document management solutions and provide effective training to end-users and problem solving.
Overview
2027
2027
years of professional experience
Work History
IT Business Analyst III
SLED
Columbia, SC
08.2014 - Current
- Support Document Management solutions for NICS, CJIS, Case Files, CWP, Security Guards and HR.
- Work with these business units and vendor to gather and document system requirements effectively.
- Coordinate with IT teams to ensure successful implementation of systems and software for these units.
- Provide training and support to end-users on new systems and processes.
- Developed training materials for NICS and external portal users to facilitate user understanding.
- Provided technical support during implementation phase of projects by troubleshooting issues.
- Coordinate installation of updated computer programs and systems.
- Test, maintain and monitor computer programs and systems.
- Provide monthly numbers and reports to NICS.
- Import and audit all third party scanning for archived case files, evidence, CWP and Security Guard documentation.
- Support and implement any new features pertaining to TeamIA software and SQL server used for TeamIA.
- Administered user accounts and maintained access controls for security compliance.
IT Systems Administrator
PEBA
Columbia, SC
2002 - 08.2014
- Administered user accounts and maintained access controls for security compliance.
- Resolved technical issues through troubleshooting and effective problem-solving techniques.
- Implemented backup procedures to safeguard critical data and system integrity.
- Coordinated software updates and patches to enhance system reliability and security.
- Provided technical support to staff, resolving inquiries with clear communication skills.
- Developed documentation for system processes to streamline operational workflows.
- Installed and configured operating systems, software applications, and system management tools.
- Provided technical support to users regarding hardware, software, and networking issues.
- Maintained an inventory of all IT assets including hardware and software licenses.
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Developed backup procedures to ensure data security and integrity.
- Planned upgrades or replacements of existing systems based on budget constraints and resource availability.
- Assisted in developing disaster recovery plans in case of catastrophic events that disrupt operations.
- Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Oversaw storage management, data migration, backups and drive replacements.
Graphic design and IT Desktop Support
SC State Budget and Control Board
Columbia, SC
1992 - 2002
- Created brochures and training manuals to enhance communication and learning materials.
- Designed name badges, surveys, and signs for conferences.
- Provided desktop support for hardware and software issues, ensuring operational efficiency.
- Configured new computers to meet user requirements and improve productivity.
Education
Bachelor of Arts - Graphic Design
University of South Carolina
Columbia, SC05-1992
Skills
- Requirements analysis
- Software implementation
- SQL server support
- IT troubleshooting
- System performance
- Technical support
- Document management
- Support documentation
- Project coordination
- Problem solving
- Analytical skills
- Teamwork and collaboration
- Customer support
- Teamwork and collaboration
Timeline
IT Business Analyst III
SLED
08.2014 - Current
IT Systems Administrator
PEBA
2002 - 08.2014
Graphic design and IT Desktop Support
SC State Budget and Control Board
1992 - 2002
Bachelor of Arts - Graphic Design
University of South Carolina