Lisa Stewart
Red Wing,MN
Summary
Dynamic Retail Store Manager with a proven track record at Duluth Trading Company, excelling in sales growth and customer service. Skilled in visual merchandising and inventory control, I effectively trained and mentored staff, enhancing team performance and achieving a significant increase in customer satisfaction ratings. Highly motivated and dependable, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Duluth Trading Company
2020.03 - 2026.04
- Oversaw daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored staff on sales techniques and customer engagement strategies.
- Developed and implemented visual merchandising plans to enhance store presentation.
- Analyzed sales data to identify trends and adjust inventory levels effectively.
- Collaborated with corporate teams to execute promotional campaigns and drive sales growth.
- Managed staffing schedules, optimizing labor costs while maintaining service standards.
- Resolved customer inquiries and complaints, improving overall customer satisfaction ratings.
- Conducted regular performance reviews, fostering professional development among team members.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Duluth Trading Company
2019.10 - 2020.03
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Trained new team members on customer service protocols and store policies to enhance performance.
- Collaborated with senior management to implement promotional strategies that increased foot traffic.
Education
High School Diploma -
Turtle Lake High School
Turtle Lake, WI1990-05
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Decision-making skill
- Stockroom management
- Friendly and outgoing
- Dependable and reliable
- Sales growth
- Inventory control
- Store maintenance
- Coaching and mentoring
- Accurate money handling
- Merchandise strategizing
- Visual merchandising
- Scheduling
- Sales leadership
Timeline
Retail Store Manager
Duluth Trading Company
2020.03 - 2026.04
Duluth Trading Company
2019.10 - 2020.03
High School Diploma -
Turtle Lake High School