Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Stewart

Red Wing,MN

Summary

Dynamic Retail Store Manager with a proven track record at Duluth Trading Company, excelling in sales growth and customer service. Skilled in visual merchandising and inventory control, I effectively trained and mentored staff, enhancing team performance and achieving a significant increase in customer satisfaction ratings. Highly motivated and dependable, I thrive in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Duluth Trading Company
2020.03 - 2026.04
  • Oversaw daily store operations, ensuring optimal customer service and product availability.
  • Trained and mentored staff on sales techniques and customer engagement strategies.
  • Developed and implemented visual merchandising plans to enhance store presentation.
  • Analyzed sales data to identify trends and adjust inventory levels effectively.
  • Collaborated with corporate teams to execute promotional campaigns and drive sales growth.
  • Managed staffing schedules, optimizing labor costs while maintaining service standards.
  • Resolved customer inquiries and complaints, improving overall customer satisfaction ratings.
  • Conducted regular performance reviews, fostering professional development among team members.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Duluth Trading Company
2019.10 - 2020.03
  • Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
  • Supported inventory management by tracking stock levels and coordinating replenishment efforts.
  • Trained new team members on customer service protocols and store policies to enhance performance.
  • Collaborated with senior management to implement promotional strategies that increased foot traffic.

Education

High School Diploma -

Turtle Lake High School
Turtle Lake, WI
1990-05

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Decision-making skill
  • Stockroom management
  • Friendly and outgoing
  • Dependable and reliable
  • Sales growth
  • Inventory control
  • Store maintenance
  • Coaching and mentoring
  • Accurate money handling
  • Merchandise strategizing
  • Visual merchandising
  • Scheduling
  • Sales leadership

Timeline

Retail Store Manager

Duluth Trading Company
2020.03 - 2026.04

Duluth Trading Company
2019.10 - 2020.03

High School Diploma -

Turtle Lake High School