LISA SULLIVAN
Dallas,TX
Summary
Dynamic licensed counselor specializing in substance use disorders, with a strong background in criminal justice and re-entry services. Proven ability to develop and implement effective case management strategies that support individuals in overcoming challenges and achieving sustainable recovery. Committed to fostering positive outcomes through compassionate guidance and evidence-based practices. Eager to leverage expertise in case management or similar roles to make a meaningful impact in clients' lives.
Overview
5
5
years of professional experience
Work History
Billing Specialist
SpectrumVoIP
Plano, TX
03.2022 - Current
- Assisted an average of 30+ customers daily with billing inquiries over the phone, ensuring prompt resolutions and enhancing overall customer satisfaction.
- Successfully inputted information for over 100 new customers into the billing system, ensuring timely invoice deliveries and enhancing billing accuracy.
- Resolved customer billing inquiries via email, managing an average of 50+ messages daily while enhancing customer satisfaction through timely responses and issue resolution.
Recovery Advocate
Windhaven/Origins
Dallas, TX
11.2020 - 05.2022
- Empowered clients in a sober living environment by delivering personalized support and facilitating group activities, fostering a community focused on recovery for over 20 individuals.
- Managed a diverse caseload of 4+ clients with substance use disorder, facilitating tailored recovery plans that achieved a 75% improvement in client engagement and support program participation.
Recovery Coach
Discovery Point Retreat
Dallas, TX
06.2021 - 01.2022
- Delivered compassionate direct care to clients facing substance use challenges, employing evidence-based techniques that contributed to improved recovery rates and enhanced client satisfaction.
- Documented and tracked the progress of over 30 patients in the outpatient program, enhancing drug testing transparency and contributing to improved treatment outcomes through detailed group notes.
- Designed personalized relapse prevention plans for over 30 clients, equipping them with targeted resources and strategies that significantly improved their chances of long-term recovery.
Education
Associates - Substance Use Disorder Counseling
Eastfield College
Mesquite, TX12-2021
Skills
- Analytical problem-solving
- Client support
- Responsible for outcomes
- Responsive to change
- Meticulous attention to detail
- Supportive interaction
- Analytical reasoning
- Effective communication
- Client development
Timeline
Billing Specialist
SpectrumVoIP
03.2022 - Current
Recovery Coach
Discovery Point Retreat
06.2021 - 01.2022
Recovery Advocate
Windhaven/Origins
11.2020 - 05.2022
Associates - Substance Use Disorder Counseling
Eastfield College