Serena Bartz
Summary
Accomplished AT&T veteran with 29 years in the Telecommunications Industry, specializing in billing and order processing. Demonstrated expertise in account management and customer service. Skilled in analytical and critical thinking. Equipped with strong problem-solving abilities, willingness to learn and excellent communication skills. Proven ability to multi-task efficiently in the telecommunication fast-paced environment. Impeccable work ethic. Ready to tackle new challenges.
Overview
30
30
years of professional experience
Work History
Public Sector Billing Specialist
Insight Global Technology
07.2023 - 06.2024
- Contracted to AT&T
- Public Trust Clearance 2024
- Audited and provisioned orders to enable accurate billing for The Public Sector. (Department of Justice)
- Proofread updated orders for final billing.
Sales & Customer Support
AT&T
07.1994 - 12.2022
- Proficient in writing orders for Pots lines, Centrex, DSL, DS1, DS3, DSO, ASE, PRI and ISDN.
- Experienced with AT&T Usocs, Company programs and Contract agreements.
- Worked with customers explaining their charges, fees, terms of sales, and service agreements.
- Trained and coached team members.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Used my strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Business Management
Carroll College
No Degree - Health, Business
Waukesha Area Technical College
No Degree - Business
Milwaukee Area Technical College
Skills
- Telecommunication Billing Specialist, product knowledge and order processor
- Verbal and written communication
- Analytical problem-solving
- Account Management
- Customer Service
- Consultative Sales
- Determination and Drive
- Attention to detail
- Problem-solving
Timeline
Public Sector Billing Specialist
Insight Global Technology
07.2023 - 06.2024
Sales & Customer Support
AT&T
07.1994 - 12.2022
No Degree - Health, Business
Waukesha Area Technical College
No Degree - Business
Milwaukee Area Technical College
No Degree - Business Management
Carroll College
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