LISA S. WALLER

Rahway,NJ

Summary

Dynamic operations and administrative leader with a proven track record of cultivating high-performing support teams and spearheading efficient, client-centric operations in fast-paced professional environments. Renowned for transforming complexity into streamlined processes, enhancing workflows, and fostering staff development through proactive leadership and mentorship. Acts as a strategic partner to attorneys and executive leadership, consistently delivering innovative solutions to refine processes, elevate service delivery, and achieve operational excellence. Committed to driving continuous improvement and achieving organizational goals with a focus on quality and efficiency.

Overview

years of professional experience

Work History

Supervisor, Practice Administrative Assistants

McDermott Will & Schulte (Previously Schulte Roth & Zabel)

New York

11.2024 - Current

Oversee operational functions of 3 practice administrative assistants, ensuring effective schedule management and coverage to maintain seamless support for attorneys.
Manage distribution of administrative resources to support visiting attorneys and adapt to changing business requirements.
Implement structured onboarding and training processes for new hires, emphasizing peer mentorship to enhance learning and collaboration.
Deliver continuous coaching and implemented formal performance evaluations aimed at fostering accountability and supporting professional development.
Facilitate time attendance management and coordinated training programs to support system integration and address departmental needs.
Analyze workflow processes on a regular basis to uncover inefficiencies and implement strategic improvements.
Coordinated efforts with marketing and compensation teams to enhance the effectiveness of firm-wide initiatives.

Administrative Assistant, Secretarial Services

Schulte Roth & Zabel

New York

11.2014 - 11.2024

Coordinated and streamlined administrative processes to support legal operations in a rapidly changing environment.
Managed interactions among attorneys, clients, and internal departments, focusing on delivering a smooth and effective service experience.
Reviewed and processed timekeeper submissions, enhancing billing accuracy.
Analyzed existing workflows and instituted improvements that significantly boosted efficiency and strengthened team performance.
Supported evolving business needs through active participation in ongoing training and development programs to enhance skills and knowledge.
Cultivated strong client relationships through reliable service and proactive initiative, resulting in advancement to a supervisory position.

Consultant, IT Contracts

ProSight Specialty Insurance

Morristown / New York, NJ / NY

06.2011 - 02.2014

Administered corporate IT and telecommunications contracts to align with financial plans and organizational needs.
Managed processing and tracking of invoices for hardware, software, and professional services.
Managed vendor relationships by addressing concerns and negotiating contracts to ensure operational efficiency.
Assessed and negotiated contract terms related to renewals and terminations to enhance risk management and optimize cost efficiency.
Generated comprehensive reports on IT and telecom expenditures to enhance financial planning and strategic decision-making.

Education

Associate of Science -

Somerset Christian College

Zarephath, NJ

R.N. Jones Bible Institute

Paterson/Irvington, NJ

Skills

Staff Supervision & Team Leadership
Workflow management
Revenue management assistance
Collaborative project engagement
Integrated financial and operational reporting
Expense management software: Chrome River/Emburse
iManage proficiency

ADP platform experience
Workday proficiency
Oracle database management
Costpoint proficiency
Experienced with Unanet and Great Plains Software
Cognos reporting
Experience with ImageRight

Timeline