Lisa Swetland

• Greeted and assisted visitors, ensuring a welcoming environment.
• Maintained accurate appointment schedules, optimizing front desk operations.
• Assisted with licensing operations for the Seneca Gaming Corporation
• Supported licensing staff by preparing documents and organizing files accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained strict confidentiality of all privileged information to preserve the integrity of the Seneca Gaming Authority

• Conducted thorough inspections of gaming equipment to ensure compliance with the stipulations set forth in the Seneca Nation of Indians/New York State Class III Compact.
• Evaluated gaming operations for adherence to Compact policies, identifying areas for improvement and efficiency.
• Observed casino activity to ensure compliance with the Compact.
• Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
• Generated as needed, and monthly compliance reports

• Coordinated office operations for executive leadership.
• Served the enrolled members of the Seneca Nation by processing tribal ID requests, address changes and registration, territory fishing licenses, public record and council certification requests.
• Maintained Seneca Nation member files
• As needed support to executives from other departments, including research

• Monitored surveillance feeds to detect irregularities and potential security threats.
• Monitored casino activity to ensure compliance with the Seneca Nation of Indians/New York State Class III Gaming Compact
• Conducted thorough investigations of incidents, documenting findings for reporting purposes.
• Extensive Table Games training
• Ensured protection of Seneca Nation assets from theft or damage by meticulously observing all areas requiring protection.
• Generated error/procedure reports as required by Surveillance management

• Coordinated insurance verification procedures to confirm patient coverage and eligibility prior to appointments.
• Processed patient registrations efficiently, ensuring accuracy in data entry and compliance with healthcare regulations.
• Worked with multiple departments within the Seneca Nation Health System to ensure effective record keeping for billing purposes.
• Enhanced patient experience through friendly interactions and efficient service during registration.

In progress.

• Honoree of the Spellman Scholar Award
• Dean's List [Fall 2024 & Spring 2024]
• National Society for Collegiate Scholars Member
• Accepted to UAlbany Accelerated Bachelors/Masters degree program [7/2025]

• Dean's List [Fall 2022]
• Dean's List [Spring 2023]
• Relevant Coursework: Emergency Preparedness & Homeland Security