Lisa Tapia
Hartford,CT
Summary
∙ Proficient in Spanish/English ∙ Trained in all areas of customer service ∙ Quickly learn procedures and methods ∙ Organized and efficient Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature.
Overview
7
7
years of professional experience
Work History
Admitting Registrar
Trinity Health Of New England
09.2023 - Current
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Supported hospital administration by maintaining up-to-date knowledge of policies, procedures, and legal requirements related to patient admissions.
- Improved patient flow by coordinating bed assignments and communicating with nursing staff effectively.
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
Security Officer
Securitas Security Services
12.2018 - 05.2023
- Protect staff, patients, and visitors to ensure that hospital property is secure
- Patrol the building and its grounds, monitor all activity in and out of the hospital, and endeavor to prevent vandalism, theft, fire, and disturbances within the facility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Passenger Service Agent
Bradley International Airport
09.2017 - 03.2018
- Greet and check passenger documentation, check passengers in, issue boarding cards and baggage labels, process passengers at the boarding gate, apply airline regulations, and adhere to strict security and safety regulations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
Certified Nursing Assistant
HEAVENS HAND HOME CARE
01.2017 - 07.2017
- Observe and monitor patients' conditions, maintain medical records, communicate with family members and doctors, feed patients and document their food and liquid intake, groom patients by brushing their hair and bathing them.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certification - Administrative Medical Assistant
CAPITOL COMMUNITY COLLEGE
Hartford, CT07.2022
Skills
- HIPAA Compliance
- Teamwork orientation
- Patient confidentiality
- Patient Registration
- Medical Administrative Specialist (CMAS)
Timeline
Admitting Registrar
Trinity Health Of New England
09.2023 - Current
Security Officer
Securitas Security Services
12.2018 - 05.2023
Passenger Service Agent
Bradley International Airport
09.2017 - 03.2018
Certified Nursing Assistant
HEAVENS HAND HOME CARE
01.2017 - 07.2017
Certification - Administrative Medical Assistant
CAPITOL COMMUNITY COLLEGE