Summary
Overview
Work History
Education
Skills
Community Service
Timeline

Lisa Taylor

Lancaster,United States

Summary

With over 20 years of sales and customer service experience, highly skilled professional dedicated to driving exceptional revenue growth and ensuring customer satisfaction. Expertise in strategic planning, market analysis, and implementing innovative sales techniques. By fostering enduring client relationships and building brand loyalty, I consistently achieved outstanding results.

Overview

20
20
years of professional experience

Work History

Sales Manager

CarMax
02.2016 - 01.2025
  • Implemented strategic sales initiatives, resulting in Team Customer Satisfaction Rating of 94%; the highest in the store
  • Resolved complex client issues, fostering long-term relationships, and boosting client retention rates
  • Mentored succession team of six (6) from associates to managers through strategic planning, performance monitoring, and associate engagement
  • Cultivated strong client relationships through personalized solutions and proactive communication, strengthening brand loyalty and market position
  • Reviewed customer loan applications and support documents for accuracy and authenticity
  • Empowered sales team through collaboration, accountability, and targeted skill development programs, creating a high-performance culture focused on excellence
  • Unified sales and support teams through structured communication protocols, enhancing interdepartmental efficiency and customer service quality
  • Streamlined interdepartmental workflows between sales and operations teams, reducing response times from 48 hours to 1 hour
  • Developed comprehensive sales training modules and mentorship programs, strengthening team performance and professional development
  • As sales consultant reached club level within 13 weeks and was in the Top 3 Sales Performers for four months while training a class of six new sales consultants
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Education

Cultural Anthropology

El Camino College, Torrance, CA

Skills

  • Project Oversight
  • Data Evaluation
  • Customer Insights
  • Office 360
  • Salesforce
  • Kronos/Dimensions
  • Demonstrated Leadership Qualities

Community Service

  • Carmax Cares, Captain, Promoted and performed various community events, leveraging associate engagement, networking, and local outreach.
  • Vets4Veterans, Board member, Advocate for the health and well-being of veterans, including food, housing, and sustainability.

Timeline

Sales Manager - CarMax
02.2016 - 01.2025
El Camino College - , Cultural Anthropology

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Lisa Taylor