Lisa Taylor

• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Boosted client retention rates by providing exceptional customer service and building rapport with callers.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• For sales campaigns
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed data entry and filing to keep records updated for easy retrieval.
• Scheduled, coordinated and confirmed appointments and meetings.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Sales for alumni directories, data entry, notes
• Utilized persuasive communication skills to overcome objections from potential clients during sales presentations.
• Expanded client base by consistently meeting daily targets for outbound calls made per shift.
• Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.
• Met established attendance expectations and team revenue goals to achieve company objectives.
• Inputted new customer information into database to create account for sales opportunities.
• Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.

• Door-to-door to put initiatives before the Texas legislature and to register voters

• Individuals, Norman Poston, Brian O'Donnell, Michael Gordon

• Run, bus and reset tables, dishwasher

filled-in at intake and front desks, helped with other site operations: clothing room, cleaning, food service, donations

• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Increased efficiency and team productivity by promoting operational best practices.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Cleaning, two sites
• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
• Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
• Processed transactions accurately, minimizing errors and discrepancies in daily cash reconciliations.
• Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
• Collaborated with other team members to maintain seamless front desk operations during peak hours and special events.
• Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Developed and maintained positive relationships with guests for satisfaction.
• Implemented marketing and promotional initiatives to increase occupancy.
• Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
• Supported marketing efforts by coordinating logistics for promotional events and product launches.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• For singing advertising music, subcontracted

• Marketing music to ad agencies in order to get new and larger accounts, Chicago, IL, and Dallas, TX
• Sang and provided voice-over professionally for ads and some originals
• Co-wrote and recorded originals with David Steel
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Sales calls, customer service, small business development, project work

Music co-written with Edward Rynearson, accompanying book with Marjorie Rynearson and Bill Rae; "Ray's Cafe" now "Monster Cafe", "Playscapes", "Paradise Springs", all published and co-produced in TX, IL, OK

Sang on soundrack and or live stages for the musicals

Performed live with Ed Rynearson for cover music bands, events, clubs, at others' parties and as club entertainment

Worked with many other songwriters and producers, commercials, jingles, and orginal songwriters, TX, Chicago, IL

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
• Tailored writing style and tone to match various clients' brand voices, enhancing their connection with target audiences.
• Facilitated content brainstorming sessions that generated innovative content ideas, aligning with strategic marketing goals and audience interests.
• Produced original, creative content for promotional advertisements and marketing materials.
• Built, established and maintained relationships with sources.

• Performing at Austin's Hyatt Regency on Town Lake

• Allowed for ample outdoor discovery time in schedule each day.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Established a positive classroom environment that promoted respect, inclusion, and cooperation among students.
• Improved student engagement by incorporating hands-on activities and visual aids into lessons.
• Established positive communication with parents in daily conversation and formal conferences.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Assisted and supervised 8-20 children through entire school day.
• Guided students to develop social, emotional and physical skills.
• Incorporated music, art and literature into curriculum.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

• Some recording in TX and Nashville, TN