Lisa M. Taylor ltrynearson@gmail, 214-881-9825
Customer Service
Georgetown,United States
Summary
Professional singer & co-writer with years of customer service experience and as subcontractor and staff in small and large businesses. A proven record in site operations and sales, possessing valuable skills in effective communication while in various roles in customer-focused environments. Achievements in music include live work with various groups, TX and Chicago, co-writing and recording original songs, in addition to getting many radio and TV ads and jingles, membership and leadership in SAG-AFTRA Chicago, and being a published proofreader and co-writer by project. Successful day work includes accurate scheduling, data entry, phone skills, sales and marketing, organizing small busines and corporate onsite operations. Eager to use multitasking abilities and commitment to excellence, education, and previous years of collaborative work to contribute positively to the team.
Overview
29
29
years of professional experience
Work History
Part-time Server, Cashier
Romano’s Macaroni Grill 2017, Spaghetti Warehouse 2014, n.by Organicity 2011, Delaware North 2010
Dallas, TX, United States
06.2010 - 04.2017
- Intermittent and part-time site regular, catering and event staff for restaurants, part-time
- Serve customers
- Cashier, make change, submit reports per shift reconciling all transactions to receipts
- Cleaning per shift and special projects
- Cross-trainee in other site operations
Call Center Agent
E-tech 2016, Int'l Merchant Payment Systems 2013, RJR Insurance 2012, PCI the Data Company 2005
Dallas, Texas, United States
05.2012 - 09.2016
- Made cold and warm calls on dialer and rotary phone, initial and continued contact with new and existing customers
- Scripted and customized phone and online sales and marketing presentations
- Wrote customer service emails and account updates, notated and dispositioned calls
- Data entry and paper lead updates, new lead submission
- Set and maintained appointments for field professionals, product and service sales
Temp and or Staff Desk, Site Operations Assist
Emergency Ice 2011, Gold's Gym Int'l 2006-'09, temp: Select Flooring, BBB Svc, AC Consulting, AFTRA
Dallas, Texas, United States
10.2006 - 11.2011
- Used phones, copier, fax to help manage front desk and site operations and call center work, customer service, ran orders and helped with meetings for site management
- Utilized ISQFT to prospect and analyze leads, enhancing potential job opportunities and to assemble and submit bids and estimates at Select Flooring to specified project requirements
- Organized and maintained paper and data files
- Set appointments, delivered messages, filled in forms, logs, reports, distributed mail, organized supplies
Pro. Singer & Co-writer, Subcontracted & Staff
TM Prod., Dallas Audio Pro, Chez Groove, Drew Lane, Rich Rankin-Mosaic Music, John Tharnstrom, Bob Stroud, Nan Kilkeary, Edward & Marjorie Rynearson
Dallas And Chicago, IL
01.1988 - 12.2009
- Collaborated with diverse teams to produce high-quality musical performances.
- Developed vocal techniques and stage presence through continuous practice and feedback.
- Engaged audiences through dynamic live performances, enhancing overall experience.
- Coordinated with sound engineers to optimize audio quality during recordings and shows.
Education
Vocational Course - Music
Tarrant County Jr. College
Dallas-Ft. Worth Metroplex, United States07-1984
Certificate - Microsoft Office
El Centro College
Dallas, Texas, United States09-2009
Vocational Courses - Music, More basics (math, human anatomy and physiology, French)
North Texas University
Denton, Texas, United States05-2007
Associates Equivalent in hours - Many, all basics, some arts and sciences
Austin Community Colleges
Austin, TX, United States01-1992
Vocational Course - Writing
University of Texas
Austin, Texas, United States05-1991
Skills
- Sales
- Professional appearance
- Marketing copy and coordination
- Voice work
- Adaptability
- Cash Handling and Cashiering
- Data entry, order accuracy, Front Desk, site operations assistant
- Customer service and Guest Engagement
- Inside sales, call center agent
- Co-writing and Proofreading
- Communication
- Organization, member and leader, collaboration
Timeline
Call Center Agent
E-tech 2016, Int'l Merchant Payment Systems 2013, RJR Insurance 2012, PCI the Data Company 2005
05.2012 - 09.2016
Part-time Server, Cashier
Romano’s Macaroni Grill 2017, Spaghetti Warehouse 2014, n.by Organicity 2011, Delaware North 2010
06.2010 - 04.2017
Temp and or Staff Desk, Site Operations Assist
Emergency Ice 2011, Gold's Gym Int'l 2006-'09, temp: Select Flooring, BBB Svc, AC Consulting, AFTRA
10.2006 - 11.2011
Pro. Singer & Co-writer, Subcontracted & Staff
TM Prod., Dallas Audio Pro, Chez Groove, Drew Lane, Rich Rankin-Mosaic Music, John Tharnstrom, Bob Stroud, Nan Kilkeary, Edward & Marjorie Rynearson
01.1988 - 12.2009
Vocational Course - Writing
University of Texas
Associates Equivalent in hours - Many, all basics, some arts and sciences
Austin Community Colleges
Vocational Courses - Music, More basics (math, human anatomy and physiology, French)
North Texas University
Certificate - Microsoft Office
El Centro College
Vocational Course - Music
Tarrant County Jr. College