Lisa Tetley

Texas Roadhouse Support Center

Louisville , KY

02.2016 - 04.2023

Provided comprehensive training for newly hired staff members
Contributed to the development and success of fellow colleagues in Guest Relations
Provided prompt solutions to escalated customer concerns
Took immediate action in addressing guest concerns and resolving issues
Actively listen to guest commentary and effectively convey their needs with care and concern
Provided guidance to store management regarding handling of delicate guest issues
Determine the need for involvement from various departments including Risk, Treasury, Public Relations, Loss Prevention, People Department, and Legal in handling guest concerns.
Provided accurate responses to inquiries regarding menu/nutrition, gift cards, and store location.
Provided guidance on when to utilize gift cards or dinner passes for guest resolutions.
Maintained precise documentation of guest feedback and email correspondence through the ServiceNow platform.
Managed gift card and dinner pass reconciliations.
Assisted in the management of social media campaigns tailored towards addressing guest concerns while offering timely responses
Support Butcher Shop guest concerns and inquiries
Developed training and communication materials to meet the needs of over 700 restaurants, based on guest feedback
Created and sent reports as requested by Market Partners, Managing Partners, and other departments within the Support Center