Lisa Thong
Richmond,VA
Summary
Dynamic Travel Specialist Supervisor with over 10 years of experience in travel planning and team leadership. Excels in training and coaching staff, ensuring high levels of service and operational efficiency. Committed to delivering exceptional client experiences and driving process improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Travel Specialist Supervisor
Apex Systems
Glen Allen
08.2018 - 05.2026
- Streamlined booking processes for increased efficiency and a seamless client experience.
- Directed the RFP process to guarantee competitive hotel pricing for key production sites.
- Compiled and delivered production reports to enhance management's awareness of operational efficiency.
- Managed details of meeting planning and incentive trips, ensuring seamless execution and participant satisfaction.
- Facilitated onboarding and training processes for new employees.
- Managed daily travel operations and resolved escalated travel issues.
- Oversaw management of travel card program, coordinating multiple accounts and ensuring accurate and timely reconciliation as well as maintain precise account management to ensure correct general ledger coding
Senior Travel Specialist
Apex Systems
Glen Allen, VA
05.2006 - 08.2018
- Developed customized travel itineraries for domestic and international travel based on client preferences and budget constraints.
- Resolved client inquiries and issues promptly, enhancing customer satisfaction ratings.
- Trained junior staff on booking systems and customer service protocols, fostering team competency.
- Processed client billing for travel expenses incurred by contracted employees.
- Executed reconciliation of AMEX, BTA, and CRBTA accounts to ensure timely processing of monthly bills.
Education
Associate of Science -
John Tyler Community College
Chester, VASkills
- Training and coaching
- Travel planning
- Customer service
- Time management
- Multitasking
- GDS (Galileo and Worldspan)
- Concur
- Data entry
- Organizational skills
Certification
- CTA - Certified Travel Associate
Timeline
Travel Specialist Supervisor
Apex Systems
08.2018 - 05.2026
Senior Travel Specialist
Apex Systems
05.2006 - 08.2018
Associate of Science -
John Tyler Community College