Lisa Tilton
Corinth
Summary
Dedicated Community Banker with expertise in customer service and relationship building. Committed to enhancing financial literacy and community engagement while delivering effective problem-solving and team collaboration.
Overview
27
27
years of professional experience
Work History
Community Banker
Camden National Bank
Camden
06.2018 - Current
- A Community Banker is your dedicated point of contact—someone who takes a comprehensive view of your finances and provides steady guidance across both business and personal priorities.
- Processed loan applications and conducted credit assessments for potential borrowers.
- Educated clients on banking products and services to enhance financial literacy.
- Assisted customers with account inquiries and transaction requests.
- Developed relationships with local businesses to promote community engagement initiatives.
- Collaborated with team members to resolve customer issues efficiently and effectively.
Customer Service Specialist
Bangor Savings Bank
Bangor
08.2009 - 06.2018
- Provided exceptional customer support to enhance client satisfaction and loyalty.
- Managed customer complaints with empathy and professionalism for resolution.
- Resolved account inquiries using banking software and communication skills.
- Educated customers on financial products to promote informed decision-making.
- Collaborated with team members to streamline service processes and improve efficiency.
- Assisted in training new staff members on customer service protocols and systems.
- Maintained accurate records of customer interactions for compliance purposes.
- Engaged in continuous learning to stay updated on banking policies and services.
Store Manager District Trainer
A E Robinson Oli Co
Dover-Foxcroft
05.1999 - 07.2004
- Trained new store managers on company policies and operational standards.
- Developed training materials to enhance team performance and customer service skills.
- Mentored staff in effective sales techniques and customer engagement practices.
- Facilitated workshops to improve team communication and conflict resolution strategies.
- Evaluated employee performance and provided constructive feedback for improvement efforts.
- Conducted regular assessments to ensure compliance with safety regulations and procedures.
- Oversaw inventory management processes to maintain optimal stock levels across locations.
- Coordinated with corporate teams to implement promotional strategies in all stores.
Education
GED -
Central High School
Corinth, Me06-1980
Skills
- Loan processing
- Credit assessment
- Financial analysis
- Risk assessment
- Regulatory compliance
- Banking software
- Customer relationship management
- Local business outreach
- Cross-functional teamwork
- Effective communication
- Time management
- Relationship building and management
Timeline
Community Banker
Camden National Bank
06.2018 - Current
Customer Service Specialist
Bangor Savings Bank
08.2009 - 06.2018
Store Manager District Trainer
A E Robinson Oli Co
05.1999 - 07.2004
GED -
Central High School