LISA TOVAR
Forney,TX
Summary
Clinic operations and clinical support leader with strengths in team training, workflow coordination, and patient communication. Supports physicians during procedures, manages surgery logistics, and handles scheduling, DME documentation, and follow-up care. Brings a strong mix of leadership, accuracy, and day-to-day operational oversight to healthcare teams.
Overview
17
17
years of professional experience
Work History
Lead/Healthcare Management
Ashton Podiatry Associates, PA
Dallas, TX
05.2009 - Current
- Lead daily operations of a high-volume podiatry clinic to ensure efficient patient flow and exceptional patient care.
- Supervised, mentored, and trained clinical and administrative staff, fostering a collaborative team environment to enhance service delivery.
- Coordinate physician schedules and oversee daily clinic workflow.
- Scheduled surgical procedures, coordinating logistics with hospitals, surgery centers, and patients to ensure seamless operations.
- Managed appointment scheduling to optimize provider productivity and enhance patient access to care.
- Assist physicians with in-office surgical procedures using sterile technique.
- Educate patients regarding diagnoses, treatment plans, medications, wound care, diabetic foot care, and post-operative instructions.
- Verify insurance eligibility, obtain prior authorizations, and ensure accurate documentation.
- Oversaw medical supply inventory, managing orders and stock levels to ensure uninterrupted clinic operations and support patient care.
- Managed documentation and fittings of Durable Medical Equipment (DME) for patients to ensure proper use and compliance.
- Ensure compliance with HIPAA, OSHA, infection control, and office policies.
- Assisted with quality improvement initiatives and implemented office procedures to enhance overall clinic performance.
- Support physicians with radiology documentation, patient chart preparation, and follow-up care.
- Troubleshoot patient concerns and resolve scheduling or workflow issues efficiently.
Education
Medical Assistant Certification - Healthcare
PCI Medical Training
Dallas, TX06-2004
Skills
- Clinic operations management
- Healthcare operations oversight
- Patient care strategies
- Medical documentation accuracy
- EMR management
- Appointment scheduling systems
- Patient scheduling efficiency
- Insurance verification
- Durable medical equipment knowledge
- Surgical assistance support
- Quality improvement initiatives
- Compliance management
- Inventory control expertise
- Team leadership
- Team management
- Clinical supervision
- Cross-functional collaboration
- Effective communication
- Training development
- Problem-solving skills
- Analytical thinking
- Detail orientation
- Multitasking proficiency
- Microsoft Office proficiency
- Medical assisting
- Patient engagement strategies
Volunteer Experience
Student Council, Volunteer for Blood Drive and Donations
Timeline
Lead/Healthcare Management
Ashton Podiatry Associates, PA
05.2009 - Current
Medical Assistant Certification - Healthcare
PCI Medical Training