Rosa Brochero

Experienced healthcare leader with a strong background in clinic operations, staff supervision, patient care coordination, and regulatory compliance within a fast-paced neurology and specialty practice environment. Proven ability to lead multidisciplinary teams, optimize workflow efficiency, maintain high standards of patient care, and provide operational support across multiple clinic areas.

• Managed daily clinic operations, facilitating efficient patient flow and ensuring high-quality patient care.
• Coordinate staffing coverage and scheduling across multiple clinic stations and specialty areas, including Movement Disorder services, to maintain operational continuity.
• Led and supported clinical and administrative staff, fostering teamwork and accountability to enhance patient experience.
• Collaborate closely with providers, APPs, nursing staff, and leadership to address operational needs, workflow improvements, and patient care concerns.
• Oversee clinic equipment monitoring and compliance processes, including daily operational logs for refrigerators, blanket warmers, AEDs, and eyewash stations.
• Ensure temperature monitoring compliance for clinical refrigerators, including twice-daily documentation and follow-up on any abnormalities.
• Identify and escalate malfunctioning equipment issues, initiate appropriate safety procedures, apply equipment hold/red-tag processes, and coordinate repairs with Biomedical Engineering.
• Assist with workflow management, operational planning, and staff allocation during high-volume clinic days and provider schedule changes.
• Support onboarding, training, and mentoring of staff to ensure adherence to clinic policies, workflows, and patient care standards.
• Maintained effective communication with patients, providers, and team members to resolve concerns promptly and professionally.
• Coordinate medical records requests, provider communication, and patient follow-up to support continuity of care.
• Demonstrate strong organizational skills, problem-solving abilities, and adaptability while managing competing priorities in a fast-paced healthcare environment.
• Ensure compliance with organizational policies, patient safety standards, and healthcare regulations.

• Clinic Operations Management
• Staff Leadership & Team Coordination
• Patient Care Experience
• Scheduling & Coverage Management
• Regulatory & Safety Compliance
• Workflow Optimization
• Provider & Patient Relations
• Problem Solving & Conflict Resolution
• Multidisciplinary Team Collaboration
• Administrative & Operational Oversight
• Quality Improvement Initiatives
• Healthcare Communication & Coordination

• Conducted comprehensive training programs for new medical assistant hires, ensuring seamless integration into clinical practices.
• Assisted healthcare providers with a variety of medical procedures, including muscle biopsies and skin biopsies.
• Prepared for Botox injections, ensuring all materials and equipment were ready for use.
• Expertly placed heart monitors on patients, ensuring accurate data collection for cardiac assessments.
• Managed prior authorizations for medications and procedures, improving patient access to necessary treatments.
• Efficiently handled medication refills, maintaining accurate records and ensuring timely delivery.
• Scheduled patient appointments, improving clinic flow and minimizing patient wait times.
• Coordinated with healthcare providers to enhance communication and ensure effective patient care.
• Ordered medical supplies, ensuring the clinic was well-stocked and prepared for daily operations.
• Submitted work tickets and work orders, addressing maintenance issues promptly.
• Conducted EKGs for myotonic clinic patients, contributing to the diagnosis and management of myotonic disorders.
• Graded ALS patients, aiding in the monitoring and treatment of the disease.
• Provided excellent front desk support, welcoming patients and managing administrative tasks.
• Collaborated with the epilepsy team to support the divisions of epilepsy, neuromuscular, NANTZ, stroke, and movement disorders.

• Efficiently managed phone communications, addressing patient inquiries and providing necessary information.
• Scheduled appointments, optimizing clinic workflow and ensuring a smooth patient experience.
• Performed phlebotomy procedures, skillfully drawing blood for diagnostic purposes with a focus on patient comfort.
• Colombia

• Provided comprehensive support in internal medicine and OB/GYN settings, including answering phones, scheduling appointments, managing billing, ensuring high-quality customer service, and maintaining a clean and organized work area.
• Colombia