Lisa Toy
HEB Grocery Store
Houston,TX
23
years of professional experience
Adept Floral Manager with a proven track record at HEB Grocery Store, enhancing customer satisfaction through innovative floral arrangements and effective team leadership. Skilled in optimizing delivery logistics and inventory management, I excel in customer service and workplace safety, significantly boosting store performance and client retention.
Work History
Floral Manager
13 Years 6 Months- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Trained employees on customer order taking and basic floral arranging.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Inventoried plants and flower care supplies and ordered more.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Supervised 3 employees in floral department.
- Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
Sales Associate
3 Years 8 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Floral Manager
6 Years 1 Month- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Trained employees on customer order taking and basic floral arranging.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Inventoried plants and flower care supplies and ordered more.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
Education
GED
Skills
Product inventories
Customer Service
Wedding Arrangements
Workplace Safety
Scheduling
Team Supervision
Merchandise Display
Timeline
Floral Manager
HEB Grocery Store
11.2010 - 05.2024Read More
Sales Associate
Southern Floral Wholesale
03.2007 - 11.2010Read More
Floral Manager
HEB Grocery Store
02.2001 - 03.2007Read More
Andress High School
GED
Read More