Lisa Trifonov
Honesdale,PA
Summary
Conscientious and compassionate human resources professional with excellent interpersonal, coaching and communication skills. Possesses a drive for helping employers recruit, develop and retain qualified candidates. Worked extensively with the building manager, supervisors and employees to provide a safe, fair, motivating and positive environment for all employees, while also following and enforcing company policies and procedures.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
Mid Hudson CPL
04.2020 - Current
- Handles Job listings, marketing, recruiting, interviewing, hiring and firing of staff. This includes guidance through the onboarding process, explaining company policies and procedures, and management of employee files.
- Supervises disputes and oversees disciplinary determinations, terminations, suspensions and warnings.
- Maintains HR regulatory compliance with local, state and federal laws.
- Ensures health and safety standards in the workplace.
- Introduced an employee incentive program within the company and conduct's employee reviews, offering bonuses and other incentives to qualified employees.
Receptionist
Sansone Jr 66 Automall
05.2016 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Placed outbound customer calls to follow up on merchandise inquiries.
Dental Assistant
Howell Pediatric Dentistry
05.2014 - 12.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient, and maintain health and safety practices.
- Assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Entered patient data into computer system, adhering to strict privacy laws (HIPPA) and maintaining high level of accuracy.
Call Center Sales Representative
Metro Marketing
06.2009 - 02.2010
- Utilized sales techniques to build customer interest and close sales.
- Implemented upselling techniques to increase revenue and move product.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Processed debit and credit card and electronic check payments.
- Answered calls, took messages, and transferred calls to correct individuals.
Education
Business
Brookdale Community College
Lincroft, NJDental Assisting
ACI Medical And Dental School
Eatontown, NJGraphic Design
The Art Institute of Philadelphia
Philadelphia, PASkills
- Advising Department Managers
- Wages and Salary
- Performance Review Management
- Unemployment Claims
- Company Leadership
- Microsoft Office Proficiency
- Compensation and Benefits
- New Employee Orientation
- Customer Service
- Recruitment and Hiring
- Weekly Payroll Processing
- Onboarding, Training and Development
Timeline
Human Resources Manager
Mid Hudson CPL
04.2020 - Current
Receptionist
Sansone Jr 66 Automall
05.2016 - 07.2017
Dental Assistant
Howell Pediatric Dentistry
05.2014 - 12.2014
Call Center Sales Representative
Metro Marketing
06.2009 - 02.2010
Business
Brookdale Community College
Dental Assisting
ACI Medical And Dental School
Graphic Design
The Art Institute of Philadelphia