Lisa Tucker
Sanford,FL
Summary
Results-driven Dispatcher and Scheduling Coordinator with over 10 years of logistics and fleet coordination experience. Proven track record of improving route efficiency, reducing delays, and optimizing workforce deployment. Strong background in dispatch software (Oracle, EBS), real-time tracking, and cross-functional team collaboration. Thrives in fast-paced environments requiring accuracy, problem-solving, and clear communication.
Overview
14
14
years of professional experience
Work History
Dispatcher Clerk
Master Plan Security
Temecula, CA
01.2023 - Current
- Coordinate and dispatch security personnel across multiple sites ensuring full coverage and punctuality.
- Improved scheduling efficiency by 20% through activity monitoring and workflow adjustments.
- Analyzed routes to minimize travel time and reduce fuel costs.
- Enhanced communication systems to improve response times and task accuracy.
Dispatcher Clerk / Scheduling Coordinator
DPI Specialty Foods
Ontario, CA
02.2022 - 04.2024
- Managed delivery routes using Oracle and EBS systems to ensure on-time shipments.
- Reduced scheduling delays through data-driven route adjustments.
- Collaborated with logistics and warehouse teams to optimize daily operations.
- Maintained accurate driver records and compliance documentation.
Dispatcher Clerk
Coastal Carbonic
Fontana, CA
01.2018 - 06.2021
- Coordinated deliveries across multiple territories to meet customer deadlines.
- Increased fleet efficiency by improving route planning and reducing overlap.
- Monitored real-time tracking systems to support drivers.
- Reported delivery metrics and performance data to leadership.
Customer Service Representative
Baby Trend
Ontario, CA
06.2016 - 06.2018
- Resolved delivery and order issues to maintain high customer satisfaction.
- Assisted with shipment coordination and late-order follow-ups.
- Supported dispatch team with documentation and call logging.
Dispatcher Clerk
Owl Western Pharmacy
West Covina, CA
01.2012 - 06.2016
- Scheduled pharmaceutical deliveries with strict compliance accuracy.
- Monitored route progress to meet regulatory requirements.
- Reduced delivery times by optimizing dispatch sequencing.
Education
Associate of Science -
Mt. San Antonio College
Walnut, CASkills
- Fleet Coordination
- Route Optimization
- Oracle & EBS Systems
- Real-Time Tracking
- Logistics Planning
- Workforce Scheduling
- Microsoft Excel
- Data Reporting
- Customer Communication
- Problem Solving
- Team Collaboration
- Workflow Efficiency
Timeline
Dispatcher Clerk
Master Plan Security
01.2023 - Current
Dispatcher Clerk / Scheduling Coordinator
DPI Specialty Foods
02.2022 - 04.2024
Dispatcher Clerk
Coastal Carbonic
01.2018 - 06.2021
Customer Service Representative
Baby Trend
06.2016 - 06.2018
Dispatcher Clerk
Owl Western Pharmacy
01.2012 - 06.2016
Associate of Science -
Mt. San Antonio College