Lisa Ueda
Neenah,WI
Summary
I strive to serve clients through trauma-informed, collaborative, and compassionate care that empowers growth and resilience. I welcome opportunities to connect with professionals, mentors, and organizations in the counseling and mental health community.
I have special interest and / or training in Cognitive Behavioral Therapy (CBT), Art Therapy, Horticultural Therapy, Dialectical Behavior Therapy (DBT), Eye Movement Desensitization and Reprocessing (EMDR), and holistic mind–body approaches.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Caravel Autism Health
10.2025 - Current
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Patient Safety Companion
Advocate Aurora Health Care
07.2025 - Current
- Monitors patient safety in clinical settings, ensuring comfort and adherence to care plans under the direction of nursing staff.
- Provides continuous observation and companionship for patients at risk of harm, including those with cognitive impairments or behavioral health needs.
- Collaborates closely with nursing teams to promote patient dignity, safety, and a calming environment.
- Maintains accurate documentation and escalates concerns in real-time to clinical staff.
- Maintains strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
Associate Director, Project Management Office
School Specialty
04.2023 - 02.2025
- Led a team of eight Project Managers, expanding our PMO from Information Technology-focused to enterprise-wide strategic initiatives.
- Instituted post-project ROI audits and portfolio management.
- Developed project management standards and fostered interdepartmental collaboration.
- Jira process owner and change management advocate.
Associate Director, IT Application Services
School Specialty
02.2021 - 02.2023
- Standardized Software Development Lifecycle processes, reducing delays, cost, and elevating quality.
- Led our Information Technology Change Advisory Board and implemented comprehensive documentation practices.
- Championed collaborative tools and knowledge-sharing systems among the forty-two internal and external analysts I led.
Business Analyst Supervisor
School Specialty
08.2019 - 02.2021
- Developed a team of seven high-performing analysts from scratch, emphasizing agile, user acceptance testing, and metadata management.
- Created and delivered custom training modules used across teams.
Business Analyst II
School Specialty
10.2017 - 08.2019
- Spearheaded IT training programs and transformed high-risk projects.
- Key contributor in implementing Salesforce CPQ.
- Led agile ceremonies and created critical user-facing documentation.
- Mentored business partners in business analysis for improved project sponsorship.
Business Analyst II
Navitus Health Solutions
07.2016 - 09.2017
- Led Business Process Management claims application projects and achieved 58% efficiency boost with K2 BPM.
- Enhanced project outcomes with advanced SQL and BABOK-driven processes.
Senior Business Systems Analyst
Network Health Plan
01.2015 - 07.2016
- Delivered strategic software enhancements for Care Management operations.
- Improved compliance and user outcomes through data and process analysis.
Program Manager, Online Account Management
Pitney Bowes, Inc
05.2013 - 01.2015
- Optimized user experience and drove data-driven improvements by leading the development and implementation of a new postage management and bill payment platform.
- Elevated customer experience by spearheading a digital transformation initiative.
- Developed and executed a global search strategy to achieve business goals.
Web Operations Analyst
Pitney Bowes, Inc
01.2007 - 04.2013
- Excelled in stakeholder management by developing strategic roadmaps and collaborating effectively with vendors to achieve critical business objectives.
- Optimized web search, enhancing user experience and reducing call center reliance.
- Executed complex web application projects, ensuring timely delivery within budget and scope.
Instructional Designer
Pitney Bowes, Inc
01.2005 - 01.2007
- Developed a range of innovative training solutions, including classroom modules and online simulations, to significantly boost employee performance and overall productivity.
- Directed multiple projects successfully, delivering strong results and extensive knowledge.
- Collaborated with stakeholders to align training initiatives with business objectives.
Corporate Trainer
Pitney Bowes, Inc
01.2003 - 01.2005
- Optimized training programs, resulting in improved employee performance and retention.
- Leveraged data analytics to boost training effectiveness and measure outcomes.
- Mastered Siebel and SAP systems, facilitating seamless user acceptance testing.
Education
Master of Science - Clinical Mental Health
University of Wisconsin – Superior
Superior, WI05-2028
Bachelor of Arts - International Studies
University of Wisconsin - Stevens Point
Stevens Point, WISkills
- Empowerment, growth and healing
- Talent development
- Psychosocial rehabilitation
- Conflict de-escalation
- Team collaboration
- Active listening
License
lorem ipsum
Certification
Master's Certificate in Business Analysis - Villanova University
Affiliations
PESI
Member · Oct 2025 - Present
American Counseling Association
Member · Sep 2025 - Present
Association for Behavioral and Cognitive Therapies
Member · Sep 2025 - Present
National Association of Cognitive-Behavioral Therapists
Member · Sep 2025 - Present
Timeline
Behavioral Health Technician
Caravel Autism Health
10.2025 - Current
Patient Safety Companion
Advocate Aurora Health Care
07.2025 - Current
Associate Director, Project Management Office
School Specialty
04.2023 - 02.2025
Associate Director, IT Application Services
School Specialty
02.2021 - 02.2023
Business Analyst Supervisor
School Specialty
08.2019 - 02.2021
Business Analyst II
School Specialty
10.2017 - 08.2019
Business Analyst II
Navitus Health Solutions
07.2016 - 09.2017
Senior Business Systems Analyst
Network Health Plan
01.2015 - 07.2016
Program Manager, Online Account Management
Pitney Bowes, Inc
05.2013 - 01.2015
Web Operations Analyst
Pitney Bowes, Inc
01.2007 - 04.2013
Instructional Designer
Pitney Bowes, Inc
01.2005 - 01.2007
Corporate Trainer
Pitney Bowes, Inc
01.2003 - 01.2005
Master of Science - Clinical Mental Health
University of Wisconsin – Superior
Bachelor of Arts - International Studies
University of Wisconsin - Stevens Point
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