Lisa Uscamaita
Kissimmee,United States
Summary
Successful Customer care representative addressing members requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
CVS Caremark
10.2022 - Current
- Participated in training class for new hires being learning advocate "SME " by sharing insights on best practices in customer service excellence.
- Currently Co-captain of supervisors team.
- Managed high call volume with exceptional professionalism and efficiency.
Certified Nursing Assistant
Carethrough/Advent Health
08.2019 - 08.2021
- My role is to ensure patients are comfortable and well cared for while under the care of doctors and nurses.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Medical Assistant
Quality Life Medical Center
01.2017 - 02.2020
- Administrative Duties: Answer telephones, greet patients, update and file patient's medical records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Associate of Arts -
Valencia College
Orlando, FL05.2025
CNA Certification -
CNA Training Inc
Orlando, FL03.2020
Medical Billing and Coding -
Florida Technical College
Kissimmee, FL05.2019
Medical Assistant -
Florida Technical College
Kissimmee, FL04.2017
Skills
- Continuous Improvement
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- First Call resolution
- Complaint Handling
Timeline
Customer Care Representative
CVS Caremark
10.2022 - Current
Certified Nursing Assistant
Carethrough/Advent Health
08.2019 - 08.2021
Medical Assistant
Quality Life Medical Center
01.2017 - 02.2020
Associate of Arts -
Valencia College
CNA Certification -
CNA Training Inc
Medical Billing and Coding -
Florida Technical College
Medical Assistant -
Florida Technical College