Lisa Uvalle
State of Hawaii DOH/AMHD
Waipahu,HI
13
years of professional experience
Billing professional with strong background in financial record-keeping and invoicing. Skilled in managing accounts, processing payments, and resolving billing discrepancies. Known for effective collaboration and adaptability, ensuring accurate and timely billing operations. Dependable and results-driven, with solid understanding of billing software and procedures.
Work History
Hospital Billing Clerk
13 Years 4 Months- Processed billing records accurately, ensuring timely submission of invoices and supporting documentation.
- Reconciled payment records, identifying discrepancies and resolving account issues with precision.
- Maintained confidential financial files, organizing billing data for efficient retrieval and audit support.
- Verified charges, coding, and supporting documents to reduce errors in billing transactions.
- Coordinated with program staff to clarify billing details and complete required corrections.
- Improved billing workflow consistency through careful review of procedures and updated documentation.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Generated daily, weekly and monthly reports for billing department.
- Entered and maintained billing information in company internal databases for accessibility.
- Increased customer satisfaction by resolving billing inquiries and disputes promptly.
- Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
- Assisted in transitioning to new billing system, ensuring seamless changeover with minimal disruptions.
Education
GED
Skills
Data entry proficiency
Customer service
Accuracy and precision
Spreadsheet management
Security procedures
Account management
Deadline-oriented
Auditing
Records research
Professionalism and ethics
Account reconciliation
Payment processing
Billing software
Numeric order
Financial data entry
Billing statement management
Paperwork and documentation
Billing document creation
Customer contact
Account posting
Decision-making
10-key data entry
Customer account management
Billing data verification
Account updating
Sheet balancing
Customer service support
Office equipment operation
Discrepancy resolution
Mail sorting
Signature verification
Word processing
Accomplishments
- Documented and resolved insurance eligibility issues which led to accurate and timely payment.
- Used Microsoft Excel to develop incoming check tracking spreadsheets.
Timeline
Hospital Billing Clerk
State of Hawaii DOH/AMHD
06.2013 - CurrentRead More
Aiea High School
GED
Read More