Lisa Valence
Scottsdale,AZ
Summary
Administrative Assistant with 15+ years of front office management
experience with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Understands the importance of first impressions by creating a professional and welcoming environment. Has a history of supporting multiple departments in both C-suite and clinical settings. Demonstrates good judgment, strong decision-making skills, adaptability, and a willingness to take on added responsibilities. Confident and dependable, with the ability to work effectively both independently and as part of a team.
Overview
12
12
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT / CONTRACTOR
Robert Half and Associates
Phoenix, AZ
01.2024 - Current
- Managed front desk operations for a staffing firm, responding to 20+ visitor inquiries daily and ensuring compliance with security procedures.
- Oversaw approximately 50 daily phone calls and coordinated FedEx, UPS shipments and messenger deliveries to support office operations.
- Assisted Event Co-ordinator with logistics for 150–200 guest corporate events, including registration processes, visitor flow management, and on-site concierge support that enhanced attendee experience and operational efficiency.
- Created and implemented an Office Procedures Manual that standardized front desk operations and improved communication across teams.
MEDICAL RECEPTIONIST P/T
Foot and Ankle of Arizona
AZ
05.2023 - 09.2023
- Welcomed patients, managed check-in/check-out, updated demographics, and ensured correct registration information.
- Answered multi-line phones, scheduled appointments, confirmed visits, and routed calls to clinical staff as needed.
- Verified insurance information, collected copays, and aided with billing-related questions or account updates.
- Maintained patient records, scanned documents, processed intake forms, and supported accurate EHR documentation.
ADMINISTRATIVE ASSISTANT / CONTRACTOR
Waterfront Staffing
Scottsdale, AZ
03.2022 - 11.2022
- Coordinated between building management, tenants, and service vendors to address facility issues, prioritizing requests and monitoring repair progress.
- Perform receptionist duties as needed, answer incoming calls, distribute mail, schedule meetings and appointments, and oversee conference room schedules.
- Organize front office desk to improve and clarify operational procedures.
- Meet with vendors, help with errands including bank deposits and offsite property visits.
LEAD FRONT DESK MEDICAL RECEPTIONIST F/T
Barrow Brain and Spine
Scottsdale, AZ
10.2020 - 02.2022
- Managed patient intake, appointment scheduling, and front-desk communications using EMR/scheduling systems while keeping accuracy and HIPAA compliance.
- Managed phone lines, scheduled patient appointments, and kept calendars while adhering to healthcare privacy requirements and updating patient records.
- Worked with the billing department to find and resolve patient account discrepancies, contributing to improved patient relations.
- Trained new receptionists on operational protocols and best practices for patient interaction.
CORPORATE RECEPTIONIST F/T (Closed Due To Covid)
Vixxo Corporation
Scottsdale, AZ
12.2014 - 04.2020
- Managed office supplies and equipment for 3+ departments, reducing delivery delays by coordinating orders across IT, Marketing, and Benefits teams to keep operations running smoothly.
- Coordinated conference room scheduling and catering logistics for monthly board meetings, ensuring seamless preparation of materials and on-time meal delivery for executive-level gatherings.
- Prepared and distributed meeting notes for weekly HR sessions, keeping accuracy and timeliness while safeguarding confidential employee information.
- Verified and supported insurance compliance documentation for 40+ third-party contractors, ensuring adherence to corporate liability and coverage requirements.
Education
Diploma -
Notre Dame High School
East Stroudsburg, PAPublic Speaking, Writing Essentials courses (non-credited)
Portland Community College
Certificate - First Aid/CPR
American Red Cross
08-2025
Skills
- Microsoft Office Excel, Word, Outlook
- Departmental collaboration
- Office equipment management
- Supply ordering
- Strong organizational/time-management skills
- Shipping logistics
- HR compliance and support
- Writing & editing
- Electronic Health Records (EHR), Centricity, Health IPASS, Phreesia
- Customer service
- Data entry
- Office administration
Timeline
ADMINISTRATIVE ASSISTANT / CONTRACTOR
Robert Half and Associates
01.2024 - Current
MEDICAL RECEPTIONIST P/T
Foot and Ankle of Arizona
05.2023 - 09.2023
ADMINISTRATIVE ASSISTANT / CONTRACTOR
Waterfront Staffing
03.2022 - 11.2022
LEAD FRONT DESK MEDICAL RECEPTIONIST F/T
Barrow Brain and Spine
10.2020 - 02.2022
CORPORATE RECEPTIONIST F/T (Closed Due To Covid)
Vixxo Corporation
12.2014 - 04.2020
Certificate - First Aid/CPR
American Red Cross
Public Speaking, Writing Essentials courses (non-credited)
Portland Community College
Diploma -
Notre Dame High School