Ralph Ramos
Simi Valley,California
Summary
Self-motivated and dedicated leader with over 15 years of experience in retail store management. I am known for my growth-oriented approach and prioritization of people-centric leadership.
Results-driven individual with a solid track record in delivering quality work, excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
Work History
Store Team Leader
Party City
Simi Valley, USA
06.2023 - Current
- Executed best-in-class sales and service strategies to deliver on sales, profit and service targets. Leading team of 15 plus associates, exceeding $3 Million in sales volume.
- Managed daily store operations including staffing, training, and merchandising to enhance customer engagement
- Successfully opened new store locations (how many?) from inception. Recruited and hired qualified staff members
- Managed store operations and overall P&L. Planned and monitored payroll and scheduling to optimize sales and customer experience within budget requirements.
- Coached staff on strategies to enhance performance and improve customer relations.
- Cultivated store brand and strategic business initiatives through close collaboration with district manager. Subject matter expert and ambassador leading Store Leaders on weekly & monthly initiatives through conference calls and feedback communication.
- Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
General Manager
Staples
Hawthorne, USA
01.2006 - 06.2010
- Supervised employees through planning, assignments, and direction
- Guided management and supervisory staff to promote smooth operations
- Recruited and interviewed during mass hiring events for new store locations
- Met and exceeded company sales goals and budgets with add-on attachments and quarterly sales, while maintaining profitable P&L lines
Assistant General Manager
Staples
Los Angeles, USA
04.2004 - 01.2006
- Managed highest sales stores in Los Angeles area district where I worked under great mentors in retail
- Trained staff to improve freight operations to assist General Manager in hitting sales targets
- Supervised remodel and outside construction contractors of existing locations during phase of updating store experience
Operations Manager
Staples
Los Angeles County Area, USA
- Managed the stores operations and merchandising
- Assisted with remodel of older locations
- Traveled to other locations to assist in general standards and organization
- Interviewed and hired all store associates ensuring all on-boarding was to company expectations
Education
Associate of Arts - General Studies - Business Management
Pasadena City College
01.2004
Skills
- Strong Business Acumen
- P&L Management
- People Developemt
- Inventory and operations process
- Communication skills
- Adaptability
- Problem-solving
- Change management
- Growth mindset
- Collaboration
Timeline
Store Team Leader
Party City
06.2023 - Current
General Manager
Staples
01.2006 - 06.2010
Assistant General Manager
Staples
04.2004 - 01.2006
Operations Manager
Staples
Associate of Arts - General Studies - Business Management
Pasadena City College