Lisa Vang

Oversaw daily cash handling, financial audits, and monthly cash-flow reporting, maintaining accurate records and verifying petty cash. Managed employee timecards, attendance, and labor records, supervised daily operations for policy and safety compliance, delivered customer service, resolved complaints, trained staff on procedures and standards, and ensured adherence to food-safety routines.

Provided customer support by entering and verifying customer data, managing cases, and resolving inquiries and disputes. Assisted customers with renewals and program enrollments while processing applications and handling 200+ inbound calls daily. Collaborated with partners to resolve issues, maintained accurate documentation, provided follow-up support, trained new hires, and served as the primary Hmong-speaking interpreter for customers needing language assistance.

Provided customer service by greeting guests and taking accurate orders, processed cash and electronic payments, and performed cash reconciliation. Maintained a clean service area, ensured order accuracy and timely delivery, followed food safety procedures, resolved customer concerns professionally, restocked supplies, and supported team operations during busy periods.

Handled clerical and administrative tasks, including processing invoices, receipts, and payments; maintaining organized filing systems; tracking financial data; managing calls, visitors, mail, and appointments; and preparing and reviewing documents. Supported staff with daily operations and special projects, ensured compliance with office policies, safeguarded confidential records, and coordinated with clients, vendors, and departments to resolve routine inquiries.

Responsible for maintaining a safe and healthy classroom environment, supervising children and supporting daily routines, planning and leading age-appropriate activities that support development, promoting healthy habits, and communicating with parents and staff to support children’s well-being and progress.