Lisa Vaught

• Delivered exceptional customer service in high-pressure dining environment.
• Assisted with menu recommendations to enhance guest dining experiences.
• Collaborated with kitchen staff to ensure timely order delivery and accuracy.
• Maintained cleanliness and organization of dining area and service stations.
• Managed cash transactions efficiently and accurately processed payments.
• Trained new servers on restaurant protocols and customer service standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Executed breakfast preparation and setup to ensure efficient service delivery.

Crafted and served a diverse range of cocktails and mocktails for guests.

Assisted in creating menu items and specials for social media platforms.

Managed breakfast operations while preparing subsequent shifts for optimal performance.

• Provided exceptional customer service in high-volume bar environment.
• Maintained cleanliness and organization of bar area for optimal efficiency.
• Managed keg replacements and batch cocktail adjustments to maintain service efficiency and customer satisfaction.
• Developed extensive knowledge of craft beers to enhance guest experience.
• Fostered teamwork among staff to create a positive working atmosphere.
• Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
• Assisted in the setup of private events, accommodating specific client requests.
• Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.

• Oversaw daily operations of multiple restaurants to ensure all guests are receiving proper service and meeting expectations.
• Managed staff scheduling and training, enhancing team performance and efficiency.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed and executed marketing strategies to increase restaurant visibility and patronage.
• Led team meetings to communicate goals, policies, and operational updates effectively.
• Mentored junior staff, fostering professional development and teamwork within the restaurant environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.