LISA VEILLEUX

Assess and evaluate injured workers' medical conditions and treatment plans.

· Collaborate with healthcare providers, employers, and insurance carriers to coordinate care

· Develop and implement return-to-work plans tailored to each worker's needs

· Monitor treatment progress and adjust care plans as necessary

· Provide education and support to injured workers and their families

· Ensure compliance with workers' compensation regulations and guidelines

· Conduct on-site visits to workplaces and medical facilities as needed

· Prepare and maintain accurate case documentation and reports

· Identify and address potential barriers to recovery and return to work

• Effectively communicates with injured employees, medical professionals, field claims staff, attorneys, and others to obtain information, and to negotiate medical treatment and return to work plans using critical thinking skills, clinical expertise and other resources as needed to achieve an optimal case outcome
• Utilizes the Nursing Process (assessment, diagnosis, planning, intervention and evaluation) to facilitate medical management to attain maximum medical improvement and return-to-work (RTW) per state jurisdictional requirements
• Appropriately applies clinical expertise to claims and delivers services in an efficient and effective manner

• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to insured clients
• Provided education on complex health conditions and lifestyle changes for patients to maintain healthy habits and wellbeing
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
• Assisted with patient goal setting and monitored progress

• Evaluated patient histories, complaints, and current symptoms
• Educated patients, families and caregivers about conditions and treatments
• Maintained compliance with immunizations law and provided immunizations records to all students

• Implemented nursing care according to policies, procedures, and protocols, and in accordance with identified best-practice standards of care
• Assisted with/perform medical procedures and treatments
• Recognized and respond to medical emergencies and unplanned situations

• Coordinated health & wellness programs to include physical fitness, disease prevention, education and identification of employees' health needs individually and as a group
• Uses medical and short-term disability claim information to target educational needs
• Conducts and reviews accident investigation and near miss reports to include recommendation completion and follow-up care needed
• Provided immunization information that is required by individual countries and/or recommended by the organization

• Performed triage on incoming patients and determined severity of injuries and illnesses
• Equipped patients with tools and knowledge needed for speedy and sustained recovery
• Communicated with healthcare team members to plan, implement and enhance treatment strategies