Lisa Velasco
Braselton,GA
Summary
Strong leader and problem-solver recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 20 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Outbound Operations Supervisor
Radial Inc.
09.2023 - 07.2024
- Participated in regular meetings with senior management to discuss departmental progress, share insights on operational challenges, and propose solutions for continued growth and improvement.
- Collaborated with other departments to ensure seamless integration of inbound and outbound operations, resulting in improved overall workflow efficiency.
- Managed 65 employees relations effectively through open communication channels, conflict resolution strategies, and fair disciplinary actions when necessary.
- Contributed to the successful achievement of company-wide goals by supporting cross-functional initiatives aimed at boosting efficiency, driving innovation, and enhancing customer satisfaction.
- Developed a well-trained workforce by organizing comprehensive training programs and cross-functional skill development opportunities.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Department Manager
Bed Bath & Beyond
03.2017 - 06.2023
- Supervise train, and develop 50 associates through frequent and constructive feedback
- Communicate departmental/company standards, expectations, goals, changes and policies to associates
- Monitor, maintain, and develop specific, executable strategies to improve product flow, productivity and quality within the department
- Work with other department managers to achieve overall shift and building goals
- Sets the agenda for daily huddles and weekly meetings, communicates goals, objectives and company directives
- Successfully implemented new customer returns process, ahead of schedule
- Resolved customer inquiries and complaints requiring management-level escalation
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Team Leader
Chico's Distribution Center
03.2012 - 03.2017
- Communicates personal and team KPI's and distribution goals
- Makes recommendations to improve operational flows
- Provides feedback through side-by-side coaching and on-the-job training
- Administers motivational programs that include incentives, contests and team performance programs
- Appropriately addresses human resources issues, such as attendance; identifies behaviors and actions that require disciplinary action and consults Management and/or HR for guidance as needed
- Offered training and support to keep team members motivated and working toward objectives
- Delegated daily tasks to 37 team members to optimize group productivity.
Education
Bachelor of Business Administration -
The Pontifical Catholic University of Puerto Rico
Arecibo, P.R.05.1999
Skills
- Knowledge of Microsoft Office
- AS 400/JD Edwards and WMS
- Certified Lean Six Sigma Green Belt trained
- Coaching and Mentoring
- Performance Management
- Safety Awareness
Timeline
Outbound Operations Supervisor
Radial Inc.
09.2023 - 07.2024
Department Manager
Bed Bath & Beyond
03.2017 - 06.2023
Team Leader
Chico's Distribution Center
03.2012 - 03.2017
Bachelor of Business Administration -
The Pontifical Catholic University of Puerto Rico
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