Lisa Verkerke
White Bear Twp,MN
Summary
Client Experience Coordinator at Maier Tree & Lawn, with proven one on one customer relation skills for over 17 years. Works effectively with clients to connect them with their sales arborist and provides communication between them to provide a seamless and positive experience for each of our customers and to ensure their needs are met at the highest level. Works diligently to maintain ongoing relationships with customers and to resolve issues that may arise that benefit both the client and the company in a professional manner.
Works at a fast pace throughout the work week with the Maier Tree & Lawn sales team to provide reports, messages, and information to help keep the team engaged with their clients. Manage each of the sales teams calendars to ensure a smooth, productive day for their tasks.
Overview
17
17
years of professional experience
Work History
Client Experience Coordinator
Maier Tree & Lawn
09.2007 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Facilitated timely collections by promptly issuing invoices, credit memos, and account statements as needed.
Education
High School Diploma -
Redford Union High School
Redford, MISkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Schedule Coordination
- Scheduling and calendar management
- Recordkeeping
- Project Coordination
- Administrative Leadership
- CRM Software
- Business Administration
- Microsoft Office
Hockey, reading, spending time with my family
I was a hockey Mom to three of our 5 children. I had a daughter who played college hockey at Bemidji State and who now coaches the girl's varsity hockey team in White Bear Lake. It is fun to watch her give back! I have triplets in college and two of them run cross country and track and it is my joy to watch them chase their passion! Being an empty nester, I now have more time on my hands to read books and go for walks.
Timeline
Client Experience Coordinator
Maier Tree & Lawn
09.2007 - Current
High School Diploma -
Redford Union High School
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