Desired Job Title
CRSS, Peer NavigatorCashier, Customer ServiceWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: Montgomery, AL
Open to relocation: No
Open To Work
Lisa Vinsant
Montgomery
Work Preference
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CRSS, Peer Navigator
R.O.S.S Recovery Community Center
Montgomery
01.2026 - Current
- Guided individuals through recovery resources and support systems.
- Facilitated peer support groups that fostered meaningful engagement and connection among participants.
- Assisted in developing personalized recovery plans for community members.
- Provided crisis intervention and emotional support during challenging situations.
- Coordinated outreach efforts that connected underserved populations with vital recovery resources.
- Collaborated with local agencies to enhance resource accessibility.
- Educated peers on coping strategies and life skills for recovery success.
- Collaborated with other service providers to coordinate care for clients and ensure their needs were met effectively and efficiently.
- Educated clients about available resources and services, enhancing their access to housing, healthcare, mental health counseling, and job training.
Cashier, Customer Service
Piggly Wiggly Grocery
Montgomery
07.2023 - 12.2025
- Processed customer transactions quickly and accurately at the checkout.
- Handled cash, credit, and gift card payments securely and efficiently.
- Assisted customers with product inquiries and provided friendly service.
- Resolved customer complaints to improve satisfaction and foster positive shopping experiences.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service best practices to elevate overall team performance.
- Completed various tasks assigned by management to support team operations.
Front Desk Agent
Hampton Inn Suites
Montgomery, Alabama
04.2017 - 01.2020
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
Front Desk Agent
Days Inn By Wyndham
Montgomery, Alabama
10.2015 - 04.2017
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Holtville High School
Deatsville, AL05-1988
Skills
- Resource coordination
- Event coordination
- People engagement techniques
- Complaint resolution
- Automated telephone systems
- Registration processing
- Room assignments
- Credit and cash payments
- Guest accommodations
- Oral and written communications
Certification
- CRSS Alabama Department of Mental Health 2026
Timeline
CRSS, Peer Navigator
R.O.S.S Recovery Community Center
01.2026 - Current
Cashier, Customer Service
Piggly Wiggly Grocery
07.2023 - 12.2025
Front Desk Agent
Hampton Inn Suites
04.2017 - 01.2020
Front Desk Agent
Days Inn By Wyndham
10.2015 - 04.2017
High School Diploma -
Holtville High School