Lisa Vonfeldt

• Managed patient scheduling and appointment confirmations to enhance service efficiency.
• Ensured accurate entry of patient information into electronic health record systems.
• Coordinated communication between patients and medical staff to facilitate care delivery.
• Trained new staff on front desk procedures and customer service best practices.
• Resolved patient concerns and complaints promptly, improving overall satisfaction scores.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Responded to inquiries by directing calls to appropriate personnel.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Stayed calm under pressure to and successfully dealt with difficult situations.

Checking in patients for appointments, answering phone calls, scheduled follow up appointments as needed. Collected copays when needed.

• Managed patient scheduling and appointment confirmations to enhance service efficiency.
• Ensured accurate entry of patient information into electronic health record systems.
• Coordinated communication between patients and medical staff to facilitate care delivery.
• Trained new staff on front desk procedures and customer service best practices.
• Resolved patient concerns and complaints promptly, improving overall satisfaction scores.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Responded to inquiries by directing calls to appropriate personnel.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Stayed calm under pressure to and successfully dealt with difficult situations.