Lisa Walsh
Reno
Summary
Results-driven professional with extensive experience at Expeditors International, specializing in data analytics and process improvement. Successfully implemented automation solutions that enhanced operational efficiency and reduced costs. Proven ability to develop policies and strategic plans while fostering strong stakeholder relationships to achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
District Business Operations Specialist
Expeditors International Of Washington Inc
San Francisco
07.2021 - Current
- Implemented data analytics tools to monitor progress against established KPIs.
- Researched emerging technologies that could be leveraged to improve operational efficiency.
- Identified opportunities for cost reduction by streamlining existing processes.
- Collaborated with stakeholders across the organization to develop and implement new policies and procedures.
- Assisted in developing long-term strategic plans that aligned with corporate objectives.
Customs Brokerage Specialist
Expeditors International Of Washington Inc
San Francisco
05.2018 - 07.2021
- Developed and implemented process improvement strategies to increase efficiency and reduce costs.
- Analyzed existing processes, identified opportunities for automation, and recommended solutions to improve efficiency.
- Developed test scenarios based on user stories and acceptance criteria to ensure quality assurance standards are met.
- Assisted with driving strategy through development and implementation of new processes by working closely with upper management.
Customs Brokerage Lead Agent
Expeditors International Of Washington Inc
San Francisco
10.2016 - 05.2018
- Coached and trained new agents on customer service protocols, policies, and procedures.
- Led team of agents in providing customer service to clients and resolving issues.
- Worked closely with management to ensure that all customer service goals were met.
- Developed customer relationships and ensured satisfaction with services.
- Performed administrative tasks such as data entry, filing customs entries, updating databases and preparing reports.
Education
Bachelor of Science - Political Science And International Relations
California State University, Long Beach
Long Beach, CA06-2008
Skills
- Data analytics
- Process improvement
- Cost reduction
- Policy development
- Strategic planning
- Automation solutions
Certification
- IATA/FIATA
Timeline
District Business Operations Specialist
Expeditors International Of Washington Inc
07.2021 - Current
Customs Brokerage Specialist
Expeditors International Of Washington Inc
05.2018 - 07.2021
Customs Brokerage Lead Agent
Expeditors International Of Washington Inc
10.2016 - 05.2018
Bachelor of Science - Political Science And International Relations
California State University, Long Beach
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