Lisa Walters
Port Jefferson Station ,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn and grow within the position. Ready to help team achieve company goals. Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
United Site Services
07.2020 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Updated account information to maintain customer records.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Mr. John
Lindenhurst, NY
11.2017 - 12.2018
- Led team in developing and implementing operational strategies to enhance efficiency.
- Streamlined workflows, resulting in improved staff productivity and service delivery.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
United Site Services
Lindenhurst, NY
12.2018 - 07.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Diffusing and customer conplaints or issues.
- Completed regular inventory counts to verify stock levels,
- Took care of ADP payroll and time cards at the end of each pay week. Scheduled vacation and sick time.
- Managed a team of employees needs, concerns.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments.
- Monitored drive cam video incidents and had meetings with drivers about them.
- Assisted my manager in day to day operations.
Office Manager
Aparo's Little John
Bay Shore, NY
06.1998 - 11.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
Education
Liberal Arts And General Studies
Suffolk County Community College
Selden, NYHigh School Diploma -
Smithtown High School
Smithtown, NY06.1998
Skills
- Health and Safety Regulations
- Customer Relations
- Staff Supervision
- Customer Service
- Staff Training
- Order Supplies
- Schedule Oversight
- Shift Coverage
- Orientating and Training
- Hiring
- ADP
- Computer Skills
- Microsoft Outlook
- Calm Under Pressure
- Follow-up skills
Timeline
Customer Service Representative
United Site Services
07.2020 - Current
Assistant Manager
United Site Services
12.2018 - 07.2020
Assistant Manager
Mr. John
11.2017 - 12.2018
Office Manager
Aparo's Little John
06.1998 - 11.2017
Liberal Arts And General Studies
Suffolk County Community College
High School Diploma -
Smithtown High School