Lisa Warwick
Gresham,OR
Summary
Caring and skilled Public Service professional passionate about positively impacting programs and helping participants by providing expert support. Familiar with state, county and local government process and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
18
18
years of professional experience
Work History
Social Service Specialist II - MAPS
Oregon Department Of Human Services
Portland, OR
10.2019 - Current
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities district wide.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Formulated and implemented training programs by applying learning principles and individual differences.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Acted as main point of contact between management, clinical staffs and external community partners to connect families to appropriate resources.
- Used skills such as active listening and collaborative problem-solving daily to connect with workers and address case concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Improved staff morale and reduced employee turnover by 82%.
Social Service Specialist I
Oregon Department Of Human Services
Portland, Oregon
12.2015 - 10.2019
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Prepared reports for courts and participated in emergency custody, family and criminal court proceedings.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for clients with average caseload of 32 families in any given month.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Human Service Specialst 3
Oregon Department Of Human Service
Portland , Oregon
12.2014 - 12.2015
- Interviewed applicants for services and supported application completion as necessary, completing an average of 21 applications per day.
- Described procedures, requirements and benefits to clients and interested parties.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
Office Support Specialist 2
Oregon Board Of Dentistry
Portland , Oregon
05.2004 - 12.2014
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Science - Psychology
Oregon State University
Corvallis, OR06.2013
Skills
- Organizational Development
- Program Development
- Change Management
- Community Outreach
- Diversity, Equity and Inclusion
- Crisis Intervention
- Case Management
- Program Evaluation and Improvements
- Collaboration and Teamwork
- Relationship Building
- Problem Solving
Timeline
Social Service Specialist II - MAPS
Oregon Department Of Human Services
10.2019 - Current
Social Service Specialist I
Oregon Department Of Human Services
12.2015 - 10.2019
Human Service Specialst 3
Oregon Department Of Human Service
12.2014 - 12.2015
Office Support Specialist 2
Oregon Board Of Dentistry
05.2004 - 12.2014
Bachelor of Science - Psychology
Oregon State University