Lisa Watrud
Bethlehem,PA
Summary
Organized Office Administrator experienced in managing multiple priorities and enhancing productivity. Delivered efficient task completion through strong database management, record keeping, and scheduling. Focused on leveraging communication and problem-solving skills to support team and business objectives.
Overview
4
4
years of post-secondary education
31
31
years of professional experience
Work History
Office Administrator
Cornerstone Consulting
Allentown, Pennsylvania
04.2024 - 06.2026
- Coordinated and managed daily administrative operations of the office.
- Scheduled appointments and meetings, optimizing executive calendars effectively.
- Managed office supplies and inventory for efficient daily operations.
- Implemented office procedures to enhance workflow and productivity.
- Served as the first point of contact for visitors and phone inquiries.
- Coordinated communication among team members and external stakeholders.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed employee timesheets for accuracy prior to submission for payroll processing.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Ensured compliance with applicable laws regarding employment practices.
- Developed strong relationships with clients through excellent customer service skills.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
Assistant Manager
Grandpa Joe's Candy Shop
11.2021 - 03.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Scheduled staff shifts to maximize coverage during peak hours while adhering to labor budgets.
- Streamlined store operations by implementing new processes and procedures that enhanced overall efficiency.
- Strengthened merchandising and promotional strategies to enhance customer engagement and increase sales.
- Demonstrated ability to work independently on projects while collaborating with team members to achieve goals.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Administrative Assistant
Laudone & Associates
03.2018 - 12.2021
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors, ensuring smooth communication in fast-paced residential and commercial appraisal company.
- Improved document organization with thorough file maintenance, archiving outdated records for efficient retrieval.
- Assisted teams with various special projects, providing support and resources to ensure successful completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Exhibited respect and friendliness while assisting colleagues and clients in various tasks.
- Assisted with a variety of special projects, contributing to team objectives and improving overall project outcomes.
- Performed research through governmental and regional agencies to collect and record industry data.
Executive Specialist
SpookyTime Jingles
10.2010 - 10.2012
- Supported founding owner with administrative tasks.
- Updated the website monthly.
- Reviewing artists' submissions and recruiting new artists for the group.
- Facilitated vendor contracts and proposals to ensure smooth operations and compliance.
- Collaborated with 25 artists to organize and coordinate all aspects of an annual art show, ensuring a cohesive and successful event.
- Responsible for monthly website updates.
Manager
Lucky Brand Jeans
10.2007 - 10.2010
- Directed high-performance team to achieve sales generation targets.
- Led sales associates in operational and visual functions to enhance store performance.
- Ensured complete customer satisfaction, maximum productivity, profitability, and compliance with store procedures and standards.
- Motivated employees through regular feedback and support to improve performance. to be productive and engaged in work.
- Tracked payroll, managed sales ledgers, handled client sales, and implemented loss prevention measures.
- Organized promotional events within the store to enhance customer engagement.
- Managed and motivated employees to increase productivity and engagement.
- Completed multiple tasks efficiently within established timeframes to meet deadlines. within established timeframes.
Office Manager
Homestead Funding Corporation
09.2001 - 09.2002
- Point person for corporate office in maintenance of employee files, payroll, vacation, and benefits for Allentown branch.
- Reviewed and assisted in processing loan applications, ensuring all documentation was received for timely approvals.
- Ordered and monitored office supplies and equipment to maintain operational efficiency.
- Managed bank deposits, accounts payable, software implementation, and general network maintenance.
- Reviewed and assisted in processing loan applications while working with applicants to ensure all pertinent documentation was received.
- Managed inventory of office supplies and equipment.
- Worked as liaison between realtors, title companies, and appraisers.
Out Reach Coordinator
Trexler Game Preserve
04.2001 - 08.2001
- Delivered educational presentations on biofacts to student groups and visitors, increasing awareness and interest in environmental education.
- Scheduled, coordinated, and staffed on and off-site education programs for schools, youth centers, charities, and community events.
- Developed and implemented creative activities, games, and crafts aligned with weekly themes, fostering participant engagement during summer programs.
Corporate Affairs Manager
FASTNET Corporation
07.1998 - 02.2001
- Managed new and existing trademarks, service marks, and copyrights for the organization.
- Monitored and maintained trademark registrations and collaborated with intellectual property council on resolving infringements for pending and registered marks.
- Assisted with the coordination of due diligence for the company's initial public offering.
- Worked directly with four external and two internal Board of Director members on maintaining corporate documents, board meetings and travel coordination.
- Versed in SEC regulations and guidelines with respect to filings and insider trading.
- Proofed and finalized all company press releases and worked with outside investor relations group for wire distribution
- Facilitated the annual report and shareholders meeting.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created compelling content for internal and external communications, including press releases, newsletters, speeches, presentations, and social media posts.
- Coordinated conferences and roundtable discussions with key stakeholders to enhance organizational visibility and engagement within the industry.
- Fostered strong relationships with external stakeholders, promoting open dialogue and collaboration.
Executive Assistant
FASTNET Corporation
08.1995 - 07.1998
- Executive assistant to the CEO.
- Scheduled meetings and arranged travel for corporate executives.
- Hired, trained, and managed clerical and administrative staff, streamlining operations and enhancing team effectiveness.
- Hired, trained, scheduled, and managed clerical and administrative staff.
- Supported marketing, advertising, and company publications, contributing to brand visibility and client engagement.
- Reviewed contracts and quotes while working closely with customers and vendors.
- Arranged all company functions and organization of trade shows.
- Assisted with diverse special projects to support team objectives.
Education
Bachelors of Science - Environmental Science
Oregon State University
Corvallis, OR 08.1991 - 05.1995
Skills
- Office administration
- MS Office
- Filing organization
- Clerical assistance
- Financial Document Processing
- Document control
- Database entry
- Office admin
- Professional and Courteous
- Inventory control
- Filing organization
- File organization
- File maintenance
- Collaboration
- Travel management
- Travel arrangements
- Travel booking
- Expense Report Management
- Billing management
- Report prep
- Call management
- Inbound call handling
- Staff Training
- Training and development
- Problem Resolution
- Problem solving
- Collaboration
- Teamwork and Collaboration
- Professional and Courteous
- Effective communication
- Verbal communication
- Attention to Detail
- Detail-oriented
- Organizational Skills
- Time management
- Work planning
- Flexible and Adaptable
- Adaptability
- Process enhancement
- Policy Enforcement
- Supply inventory management
- Supply inventory
- Event Coordination
- Customer management
- File maintenance
- Expense Report Management
- Verbal communication
- Inbound call handling
- Travel booking
- Spreadsheet management
- File maintenance
References
References available upon request
Timeline
Office Administrator
Cornerstone Consulting
04.2024 - 06.2026
Assistant Manager
Grandpa Joe's Candy Shop
11.2021 - 03.2024
Administrative Assistant
Laudone & Associates
03.2018 - 12.2021
Executive Specialist
SpookyTime Jingles
10.2010 - 10.2012
Manager
Lucky Brand Jeans
10.2007 - 10.2010
Office Manager
Homestead Funding Corporation
09.2001 - 09.2002
Out Reach Coordinator
Trexler Game Preserve
04.2001 - 08.2001
Corporate Affairs Manager
FASTNET Corporation
07.1998 - 02.2001
Executive Assistant
FASTNET Corporation
08.1995 - 07.1998
Bachelors of Science - Environmental Science
Oregon State University
08.1991 - 05.1995