Lisa Weisenberger
Xenia,OH
Summary
Customer Service Manager with extensive experience in resolving customer complaints and ensuring satisfaction. Proven track record in managing teams, addressing issues proactively, and implementing effective solutions. Proficient in Microsoft Outlook, Word, and Excel, with a strong focus on customer service and problem-solving.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Natural Power Beauty Supply
10.2013 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Reduced customer complaints by proactively identifying and addressing common issues.
Education
Associate of Applied Science - Addiction And Integrated Treatment Studies
Clark State Community College
Springfield, OH01.2026
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Service Manager
Natural Power Beauty Supply
10.2013 - Current
Associate of Applied Science - Addiction And Integrated Treatment Studies
Clark State Community College
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