Lisa Whittaker Covert
Oxon Hill,MD
Summary
Diligent and detail-oriented supervisor with 5 years of experience in leading and training teams in various roles, including janitorial and custodial positions. Proficient in maintaining a clean and safe environment, adhering to company policies and procedures, and performing preventive maintenance on equipment. Possess a GED and certifications in food handling and driver's license.
Overview
9
9
years of professional experience
Work History
Janitorial Supervisor
Chimes DC
10.2022 - Current
Janitorial Supervisor ,
Hit Reset
02.2020 - 07.2022
- Supervised daily cleaning operations to ensure adherence to safety and sanitation standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Conducted regular inspections to identify areas for improvement in cleanliness and efficiency.
- Developed schedules that optimized workforce allocation and minimized downtime.
- Implemented quality control measures to enhance service delivery and client satisfaction.
- Coordinated supply inventory management, ensuring availability of essential cleaning materials.
- Resolved staff performance issues through constructive feedback and performance evaluations.
- Collaborated with management to develop strategic initiatives for operational improvements.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
Team Lead
Melwood
04.2017 - 08.2019
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Mentored team members, fostering skill development and enhancing productivity.
- Streamlined workflow processes, resulting in improved operational efficiency.
- Implemented training programs for staff on best practices and compliance regulations.
- Coordinated project timelines, aligning team efforts with organizational goals.
- Developed strategies to enhance service delivery and customer satisfaction.
- Analyzed performance metrics, identifying areas for continuous improvement.
- Facilitated communication between departments to ensure seamless operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
G.E.D. - undefined
Woodland Job Corporation Center
Laurel, MDundefined
Woodland Job Corps Center
Laurel, MD12.1981
Skills
Auto Service Management
Custodial Experience
Delivery Driver Experience
Service Technician Experience
Additional Information
Apple Tree Learning center
Languages
English
Elementary
Timeline
Janitorial Supervisor
Chimes DC
10.2022 - Current
Janitorial Supervisor ,
Hit Reset
02.2020 - 07.2022
Team Lead
Melwood
04.2017 - 08.2019
G.E.D. - undefined
Woodland Job Corporation Center
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Woodland Job Corps Center