LISA WILD
WHITE BEAR LAKE
Summary
Proactive leader known for fostering team performance through training and mentorship. Committed to delivering exceptional customer service while optimizing inventory management and ensuring compliance with safety regulations.
Highly committed with hardworking mentality to maintain quality of services and products.
Results-driven professional with a strong focus on training, mentoring, and enhancing operational efficiency. Proven ability to elevate customer satisfaction through effective problem-solving and attention to detail.
Overview
28
28
years of professional experience
Work History
Supervisor Culinary Services
Forefront Healthcare
Lino Lakes, MN
07.2025 - Current
- Supervised daily operations to ensure compliance with healthcare standards and protocols.
- Trained new staff on operational procedures and safety guidelines to enhance team performance.
- Implemented workflow improvements to increase efficiency in culinary services.
- Monitored inventory levels and adding to supply orders to maintain essential resources.
- Assisted in resolving residents inquiries, enhancing overall customer satisfaction and service quality.
Culinary Specialist
Lyngblomsten
Lino Lakes, MN
08.2024 - 07.2025
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Elevated guest satisfaction, creating welcoming and responsive dining atmosphere.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Followed food safety practices and sanitation guidelines.
- Successfully balanced multiple tasks simultaneously while maintaining composure under pressure.
- Maintained strict adherence to food safety regulations, ensuring a safe dining experience for all guests.
- Monitored food quality and presentation to uphold restaurant standards and customer satisfaction.
Member Assistant
Easter Seals Goodwill Industries
White Bear Lake, MN
02.2023 - Current
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Processed purchases and handled payment transactions using POS system.
- Maintained organized inventory displays to optimize product visibility and accessibility.
Garden Sales Associate
Garden City
White Bear Lake, MN
07.2022 - 10.2023
- Provided expert advice to customers on plant selection and care.
- Assisted in merchandising products to maximize visual appeal and sales.
- Trained new staff on product knowledge and customer service best practices.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Watered plants daily and regularly checked for naturally wilted parts to remove.
- Worked outdoors in weather conditions to care for plants and serve customers.
Office Coordinator
Adults & Children's Alliance
Minneapolis, MN
04.2012 - 06.2019
- Managed inventory control, overseeing supply orders to maintain adequate stock levels and reduce costs.
- Reconciled account files and produced monthly reports.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Processed vendor invoices efficiently to ensure timely payments and maintain positive supplier relationships.
- Reviewed and reconciled accounts, identifying discrepancies to enhance financial accuracy.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
Technical Assistant
Adults & Children's Alliance
Minneapolis, MN
04.2007 - 01.2012
- Processed payment transactions accurately and efficiently.
- Assisted in reconciling daily financial reports and identifying discrepancies.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Investigations Analyst, Account Specialist
US Bank National Association
Saint Paul, MN
11.1997 - 05.2004
- Analyzed data trends to support strategic decision-making processes.
- Analyzed transaction patterns to identify fraudulent activity and prevent financial losses.
- Monitored account activity for suspicious behavior, ensuring compliance with regulations.
- Prepared detailed reports on fraud cases for internal stakeholders and regulatory agencies.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
- Prepared and updated training handouts, manuals and digital tutorials.
- Designed and delivered training programs to enhance employee skills and performance.
Education
High School Diploma -
St Paul Open
Saint Paul, MN06-1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Inventory control
- Task delegation
- Problem-solving
- Multitasking Abilities
- Professionalism
- Reliability
- Task prioritization
- Problem-solving abilities
- Positive attitude
- Team leadership
Timeline
Supervisor Culinary Services
Forefront Healthcare
07.2025 - Current
Culinary Specialist
Lyngblomsten
08.2024 - 07.2025
Member Assistant
Easter Seals Goodwill Industries
02.2023 - Current
Garden Sales Associate
Garden City
07.2022 - 10.2023
Office Coordinator
Adults & Children's Alliance
04.2012 - 06.2019
Technical Assistant
Adults & Children's Alliance
04.2007 - 01.2012
Investigations Analyst, Account Specialist
US Bank National Association
11.1997 - 05.2004
High School Diploma -
St Paul Open