LISA WILLIAMS
LOUISVILLE,KY
Summary
Service-oriented Customer Support Representative with 12 + years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Underground Safety Alliance/811
03.2012 - 04.2024
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Associate of Arts -
Jefferson Community Communitive College
Louisville, KYSkills
- Attention to Detail
- Problem-Solving
- Data Management
- Teamwork and Collaboration
- Interpersonal Skills
- Active Listening
Timeline
Customer Support Representative
Underground Safety Alliance/811
03.2012 - 04.2024
Associate of Arts -
Jefferson Community Communitive College