Experienced Client Services Associate with over a decade of expertise in visitor management systems, communication, and operational efficiency. Proven track record of enhancing client satisfaction and streamlining access control processes to deliver measurable results. Skilled in identifying and resolving customer issues promptly and effectively, ensuring seamless interactions. Adept at leveraging technology to optimize visitor experiences and improve overall operational effectiveness.
Hi, I’m
Lisa Williams
New York,NY
Summary
Overview
20
years of professional experience
Work History
Brookfield Properties (via Swiss Post Solutions)
Client Services Associate
03.2012 - Current
Job overview
- Serve as a key liaison for tenants, visitors, and vendors, ensuring effective communication and prompt resolution of needs
- Facilitate vendor access and building operations, contributing to operational efficiency
- Address tenant and visitor inquiries promptly, enhancing satisfaction and overall experience
- Maintain accurate records of visitor traffic and maintenance requests
- This ensures the building is safe, efficient, and welcoming for guests and tenants
- Streamline visitor management processes, including check-ins
- This results in a 30% reduction in wait times and significantly improves guest experience in a high-traffic commercial environment
- Manage tenant services, property inquiries, and building amenities to boost satisfaction and operational performance
EHCCI, Inc.
Habilitation Specialist
01.2005 - 04.2011
Job overview
- Provided one-on-one direct support to clients with developmental challenges, promoting independence and community integration
- Implemented personalized care plans, leading to measurable improvements in daily living skills and social interactions
- Collaborated with multidisciplinary teams to develop and execute comprehensive support strategies, enhancing client outcomes
- Designed creative engagement strategies, increasing client participation in developmental programs
- Documented client progress and interventions to accurately track developmental milestones and inform care decisions
Education
LaGuardia Community College
Associate's Degree from Dietary Technology
01.2008
University Overview
30 Credits Completed toward Associate's Degree in Dietary Technology
IBM SkillsBuild
Courses from Mastering the Art of Prompting
01.2024
University Overview
LinkedIn
Courses from Problem Solving Techniques
01.2020
University Overview
Skills
- Customer Relations
- Efficient Data Management
- Kastle Front Office Operations
- MRI Angus Proficiency
- Skilled in Microsoft Office Applications
- Effective Written Communication
Timeline
Client Services Associate
Brookfield Properties (via Swiss Post Solutions)
03.2012 - Current
Habilitation Specialist
EHCCI, Inc.
01.2005 - 04.2011
LaGuardia Community College
Associate's Degree from Dietary Technology
IBM SkillsBuild
Courses from Mastering the Art of Prompting
LinkedIn
Courses from Problem Solving Techniques
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