Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Lisa Williams

Crest Hill,IL

Summary

Driven real estate professional and executive assistant with extensive experience in client relations and sales. Proficient in contract negotiation, team building, and customer experience management. Known for providing ethical advice and fostering sound financial decisions in real estate transactions. Committed to operational excellence and achieving client satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Realtor/Executive Assistant

CARTER REALTY GROUP
, ILLINOIS
01.2022 - Current
  • Acquired new clients by educating them on real estate buying, selling, and investment strategies.
  • Managed daily operations, enhancing efficiency and client satisfaction within the real estate agency.
  • Coordinated community events and workshops, increasing agency visibility and client engagement.
  • Led sales team to consistently meet and exceed quotas through effective coaching and strategy implementation.
  • Maintained customer base by resolving escalated issues with empathy and professionalism

SOLUTIONS MANAGER

VERIZON WIRELESS
HILLSIDE, IL
01.1997 - 01.2020
  • Performance Management: Lead team through consumer and business acquisition, to meet and exceed assigned quotas and manage churn
  • Assess individuals and teams performance and initiate development plans to narrow competency gaps
  • Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results
  • Reporting: Responsible for financial and sales reporting
  • Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met
  • Customer Retention: Maintain and grow existing customer base and manage churn.
  • Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
  • Resolve escalated customer complaints in a timely and empathetic manner
  • Market & Industry Knowledge: Maintains knowledge of company and market promotional elements
  • Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team

Education

CERTIFIED MEDICAL ASSISTANT -

BRYMAN COLLAGE
OAKLAWN, IL
01.1998

GRADUATE -

LOCKPORT TOWNSHIP H.S.
LOCKPORT, IL
01.1986

Skills

  • Analytical & Creative Thinking
  • Time Management
  • Teamwork
  • Planning & Organization
  • Conflict Resolution
  • Communication & Leadership
  • Consumer & Business Sales
  • Decision Making
  • Skilled in Canva, Home Design and Picart apps
  • Microsoft Office
  • Contract Negotiation
  • Client Relationship Management
  • Real Estate Market Analysis
  • Sales Strategy Development
  • Event Planning and Coordination

Certification

  • VA Mortgage Certification Course for Real Estate Professional|Mutual of Omaha Mortgage |Online| 2023

Accomplishments

  • Award or Achievement Carter Realty Group, Executive Club Award 2022 & 2023 for attaining 1 million in sales volume
  • List Reports, Top 12% Will County, IL buy-side production. August 2024 (12mos sample)

Timeline

Realtor/Executive Assistant

CARTER REALTY GROUP
01.2022 - Current

SOLUTIONS MANAGER

VERIZON WIRELESS
01.1997 - 01.2020

CERTIFIED MEDICAL ASSISTANT -

BRYMAN COLLAGE

GRADUATE -

LOCKPORT TOWNSHIP H.S.

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